Project Manager I - PSO

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 18.1M users.

As a remote-first company, this position can sit in Plano, TX or remote in the US.

Position Overview:

Alkami is looking for a talented professional with a passion for project management, planning, learning, and attention to detail. This position will report into a Manager of Professional Services under Alkami's Customer Experience Group (CXG), and will be responsible for assisting the entire project team with completing projects within its planned scope, schedule, and budget.

In addition, you will help establish project schedules, coordinate Jira and Workfront tickets, provide reporting, collect client settings for configurations, validate configuration settings, manage the progress on gap items, and help deliver product implementations for our clients.

Successful candidates must have a strong sense of urgency, desire to learn and progress into project management, ownership to drive projects to completion, and desire to learn and partner in a collaborative, client-focused environment.

Key Responsibilities & Duties:

• Develop and manage comprehensive project schedules and define deliverables based on project scope.

• Track and manage project milestones, customer-reported issues, and work with stakeholders to ensure resolution.

• Maintain thorough project documentation, including meeting minutes, agendas, and other necessary documents.

• Communicate project status, issues, and risks to stakeholders regularly.

• Ensure alignment of project objectives with business goals and customer expectations.

• Conduct risk assessments and implement mitigation strategies.

• Facilitate cross-functional team collaboration to enhance project outcomes.

• Utilize project management tools and software for efficient project tracking and reporting.

• Create and manage configuration documentation for client projects.

• Serve as the primary point of contact for all client inquiries regarding managed projects.

• Collaborate with Product Development and Engineering teams to resolve customer-reported issues.

• Monitor product development, track sprints, gather requirements, and provide updates to clients, third parties, internal teams, and management.

• Provide regular feedback to the PSO management team on process improvements and best practices.

• Track and report individual time for assigned projects, ensuring compliance with budgeted labor.

• Host recurring customer conference calls to drive project execution and travel onsite to customer facilities as needed.

• Be a subject matter expert, responsible for maintaining project documentation in our Confluence space

• Perform other duties as assigned.

Qualifications:

• Excellent verbal and written communication skills and problem solving abilities. This position requires extensive interaction on video calls, Slack, and email with our external customers, third-party vendors, and other Alkami employees

• Demonstrated experience interacting with customer stakeholders at all management levels

• 3+ years of relevant project management experience preferably in the financial services or software industry

• 1+ year of experience managing Push Provisioning projects

• Experience using Google or Microsoft Office productivity software including Outlook, Excel, Word, Powerpoint, or equivalent tools

• Excellent organizational and time management skills

• Excellent problem solving and decision-making skills

• Ability to perform successfully in a high-pressure, fast-paced working environment

• Ability to work independently with little direction

• Careful attention to detail in all aspects of the job

Desired Skills:

• Experience with project management software tools such as Adobe Workfront or Microsoft Project

• Experience implementing SaaS solutions

• Familiarity with ticket management software such as JIRA

• A general knowledge of SDLC, mobile, and web application development concepts

• A general knowledge of Internet routing and related protocols

• A general knowledge of Firewall operations as they relate to Internet connectivity

• Previous work experience with the banking and financial industry as it relates to internet home banking applications

• Project Management certifications (CSM, PMP, etc) are preferred but not required

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401k with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. [68,000-101,000]

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