Knoll is a constellation of design-driven brands and people, working together with our clients to create inspired modern interiors. Since 1938, we've been thinking about how people interact with their environments, and how their environments impact what they do. Our strength in office systems, seating, furniture, textiles, leather, architectural accessories allows us to compose integrated solutions from products and services that naturally work together.
To learn more, visit www.knoll.com.
Coordination of activities and deliverables
Communication with Sales Directors, Dealers, Customers, Internal teams
Consistency in customer experiences
Pre-Sales Support working with Director of Strategic Sales
Prepare presentation materials, product documents, samples, client packages, graphics
Create customized and consistent GBD collateral
Respond to client requests for information, product images, materials, etc.
Participate in strategy meetings, conference calls and presentations
Facilitate mock ups, CPD communications, technical resources communications, etc.
Reduce administrative time by Directors to allow them more client interface and selling
Participate in RFI/RFP's along with Director
Account Project Management Support on Accounts Won
Establish and implement processes and procedures to ensure consistent communication
Provide a central communication point for all internal and external team members
Manage centralized database of global projects, status, results, compliance, etc.
Assist Strategic Director with KPR's
Assist with Salesforce Log activity, contacts, data in Salesforce.com
Track and monitor performance measurements globally, including dealer performance
Prepare and participate in Quarterly Business Reviews with the client
Ensure compliance with global standards, pricing/discounts, terms/conditions, lead times
Provide operational/project support with factories: lead time commitments, CPD, textiles
Coordinate Field Services, warranty issues, dealer service requests, etc.
Manage mock ups and product for presentations
Act as a liaison between the global dealers and manufacturing facilities / logistics
Ensure accurate forecasting from local regions for factories
Track specifications, quotes, purchase orders and punch lists through status reports
Attend client meetings on project planning, execution, performance reviews, etc.
Participate in projects on site as needed with dealer and/or client
Act as an initial point of contact to the client for day to day questions, needs, issues, etc.
Process and Strategic Problem Solving along with Identifying Selling Opportunities
Develop Project Timelines, Tracking Reports, RACI and Communication Plans
Identify new product opportunities and value engineering recommendations
Suggest strategies to address competitive situations
Solve problems, service and product issues, etc. independently
Interface with the client to propose strategic enhancements to the partnership
Proficient in Microsoft Office Suite 2010 or higher, required
Effective written and oral communication skills, required
CET, CAP, InDesign, Adobe Suite, Excel, PowerPoint, required
Process PM Skills, i.e. RACI planning, Communication planning, required
Microsoft Outlook 365 and Salesforce experience, preferred
Experience in a global and/or furniture industry, preferred