Project Manager - Georgetown, DE

Project Manager

Georgetown, Delaware, United States

Are you interested in working more than just a roofing and siding company? G Fedale is a trusted partner dedicated to excellence in every aspect of our work. We are the one of the fastest growing roofing and siding companies in the tri-state area. Repeated Voted as top work places in Delaware. With a legacy spanning 18 years, we have established ourselves as a leader in the industry, serving residential and commercial clients with top-quality craftsmanship, exceptional customer service and unwavering integrity.

Summary

The Project Manager is constantly equipping, motivating, and supporting Site Managers and other members of the Production Team for sustained, exceptional customer service and workmanship for all of our customers, all of the time. He or she is responsible for the consistency, profitability, and success of all projects assigned to his or her team. The Project Manager is tasked with continually analyzing and assessing all aspects of production to make timely, informed decisions and goals. He or she continually spreads the company vision, culture, and attitude to other members of the Production Team. He or she is an organized, detail-oriented, trade-knowledgeable individual who excels in communication and empowering others, whether that be Site Managers, crews, or other team members.

Essential Duties and Responsibilities:

• Creates and executes a schedule of planned visits to project sites. Contacts homeowners with approved contracts (welcome email and greeting), schedules visits (as needed), and communicates with customers on schedule changes.

• Meets with homeowners to develop project specifications ("specs") when necessary. Identifies issues that might affect the successful completion of the project, and clarifies any identified issues with the homeowner.

• Determines pre-project gross margin. Initiates contact with Estimators, Sales Manager or Production Manager to resolve any open items.

• Orders materials. Places orders for all materials with chosen suppliers.

• Determines and Updates Project Schedule Score.

• Updates Pre-Job Margins and Budget when applicable.

• PM updates pre-job margin and budget. Identifies a sales mistake and or errors at any time before, during, or after a project start.

• Ensures the timely start of projects and project phases. Visits the project site on the morning of the start when needed. Ensures all materials and equipment are on site. Confirms crews have and understand the instructions for the project, and required safety equipment so the project can commence.

• Monitors the progress of all projects. Communicates with project scheduling team, Site Manager, Customers and work crew leaders to identify issues that negatively impact the completion of the project.

• Ensures the proper completion of projects. Confirms Customer's satisfaction and Company's standards were met. Secures a signed Certificate of Completion. Notifies Billing Specialist that the project has been completed and that the final invoice is needed.

• Responsible for securing the final payment. Documents any punch list items on the CoC and arranges to have them completed promptly. Connects Customers with Billing Specialist if paying by credit card or e-check.

• Closes the project.

• Reconciles pre-project and post-project margins. Analyzes the difference between the pre- and post-project margins and discussed that with the Production Manager at 1-on-1 meetings. Identifies opportunities for improvement and creates/implements strategies to capture them.

Requirements:

• A high school degree. Additional training or coursework in construction skills, estimating, and/or customer service is a plus.

• Must have the ability to carry and properly set up, ascend and descend a ladder from a roof.

• 5+ years of experience in the home building, remodeling, or renovation markets as a skilled tradesman or project manager.

• A demonstrated ability to understand and work with contracts that provide for construction services or financing for construction services.

• A demonstrated understanding of home insurance and how home insurance claims are processed.

• Strong 4-function math skills: addition, subtraction, multiplication, and division.

• Demonstrated computer skills using a service-oriented CRM system, including mobile access.

• Excellent customer service skills, including the ability to keep calm and be clear with challenging Customers, staff, and vendors.

Benefits:

We offer comprehensive and competitive benefits to employees (and their Families) such as medical, dental, vision, life insurance, short-term, long-term disability and a plethora of other coverages. In addition, we also offer a matching 401K to eligible employees.

Physical demands:

The ability to walk around an office, warehouse, or neighborhood, climb and descend stairs, work in a seated position at a desk for hours at a time, stand at a trade/home show for hours at a time, drive to and from offsite meetings, operate computers and phones, open/close file cabinets, bend/stand as necessary, set up and use an extension ladder, safely climb on, navigate around, and descend from residential and commercial roofs, and lift and carry up to 80 pounds.

EEO statement:

G. Fedale General Contractors is an Equal Opportunity Employer. We embrace diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics when making hiring decisions. All employment is decided on the basis of qualifications, merit, and business need.