Design Within Reach Inc. is looking for a Project Manager to join our Contract Operations team As the Project Manager, you will be responsible responsible for supporting high-volume, high visibility B2B accounts and projects on all aspects of orders from discovery through punch-list. This role reports to the Director of Contract Operations.
What you'll do:
You'll have opportunities to design, achieve and build relationships every day as you...
Establish exceptional working relationships with collaborators, including clients, manufacturers, dealers/purchasing agents as well as DWR's sales and operations teams.
Manage full life-cycle of activity including creating bids and quotes, placing orders, tracking and monitoring for ship dates, identifying and resolving discrepancies and changes to provide an exceptional client experience.
Create presentations, bids and quotes with proposed product solutions.
Partner with manufacturers and clients on bespoke projects to develop the best solution in both design and budget.
Provide clients and sales teams with detailed status reports on all account activity including open orders, proposals, projects and unresolved issues.
Perform account maintenance and ongoing preservation of the customer relationship.
Respond quickly to client needs while following established procedures.
Monitor factory production and shipping schedules to identify and resolve timeline challenges.
Communicate with clients and sales teams to answers questions and provide order status information.
Manage operations support staff where applicable, mentoring and collaborating to ensure all needs of the client are met in a timely and professional manner.
Exercise good judgment and discretion in handling confidential materials and matters as well as complex sales challenges.
Does this sound like you?
This might be you if you have the following skills and abilities...
7+ years of project management experience in contract or dealer setting
3-5 years contract furniture industry experience or equivalent
Exceptional organizational, time management, customer service and problem-solving skills.
Ability to work both independently and as part of a team ensuring efficiency of projects from start to finish.
Ability to read and understand floor plans and other related technical drawings.
Ability to manage and mentor a team.
Familiarity with Microsoft Excel, Salesforce.com, or similar systems
Strong understanding of operational and logistical processes required to purchase and deliver goods
As a Project Manager, you'll be eligible for DWR's comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy and more.
Design Within Reach is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
Design Within Reach Inc.