It's time to join Stryker!
We are a great place to work. Fortune, in association with Great Place to Work, named us among the World's Best Workplaces. We ranked #10 out of the 25 companies on the list. This list highlights companies that have gone above and beyond to create a great workplace for employees all over the world. Fortune also named us one of the 100 Best Companies to Work For in the United States. This is the ninth consecutive year we have been on the list, and we ranked #11 out of 100!
We aspire to create a place where hard work, humility, honesty, a sense of service and humor are the talk we walk. We are a very diverse group with an amazing set of experiences from bio-tech and high-tech companies. If that doesn't pique your interest, we've got scientists, motorcycle racers, some serious sailors, biking enthusiasts, whiteboard artists, videographers, mountain climbers, parents, triathletes, dog owners, avid runners, skiers and snowboarders. We combine laughter with intensity and focus.
What You Will Do
You will plan and manage Stryker product implementations, including coordination with the customer and internal support teams. Provide input and review of delivery proposals for pre-sales.
You will also:
Manage assignment of the professional services support requests for a geographical region.
Manage the execution of the implementation of a customer's solution following the steps and processes as defined in the Implementation Process document and per our quality system requirements.
Be responsible for the management of large, mid-level revenue generating projects based on the guidelines established in the Implementation Process document.
Plan an individual project for each customer assigned.
Perform configuration of the system to meet customer needs.
Provide training or coordinate training on the use of the products, and complete all associated paperwork documenting the system is ready for use.
Coordinate with other Physio-Control team members, customers and other business partners to ensure that all appropriate tasks have been planned and are executed according to the project plan.
Participate in sales process as needed to specify technical solution and delivery services to meet customer requirements.
Provide additional post-implementation support to customers on a tier-2 level (includes troubleshooting potential issues, updating the customer configuration according to changes in the customer environment or operation, and other similar activities).
What You Need
What We Would Prefer
5 or more years of general business experience
Ability to work independently with occasional guidance from senior team members or management
Working knowledge of computer systems, web-based applications, and IP-based communication technology.
Advanced working knowledge of various software products: Excel, Microsoft Project, Visio, Word.
Working knowledge of communication technologies including cellular, Bluetooth and wireless.
Records management and good record keeping practices
Excellent task management including prioritization skills
Ability to solve complex problems following established policies and procedures.
Advanced communication skills (written and verbal)
Self-motivated, organized, efficient and process oriented
Works well under pressure in a dynamic environment
Professional presentation and strong interpersonal communications skills
Customer relationship management skills
Familiarity with Business Process improvement methodologies such as DMAIC and Lean
Clinical or medical device/systems experience
Demonstrated project leadership skills
Other Things to Consider
Travel work involves engagement with customers primarily in the U.S., with travel of up to 10-20% may be required. Limited travel may be required to Canada, thus a Passport will be required.
May require extended work hours to support project deadlines
Fast paced environment with competing priorities
Work From Home: Yes
Travel Percentage: Up to 25%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.