Clover is a Medicare Advantage health insurance company focused on keeping our members happier and healthier by using data, science, and human-based interventions to drive better outcomes.
About the Behavioral Science Team: At its core, Clover is a behavior change engine.
Whether with members, providers, or our own employees, we exist to intervene in the world that is in order to create the world as we want it to be. The success of that intervention process depends on both the systems we build to support it and the ability to drive interventions through those systems.
The Behavioral Science Team, lead by our Chief Behavioral Officer Matt Wallaert, is a combination of quantitive and qualitative researchers that work alongside program managers to take behavioral insights and turn them into pilots that can be scaled across Clover, while building the systems that make that process scalable. In short, we do practical, applied science. The team is designed to be as flat as possible, not just out of convenience but as an integral part of how we work, so the ability to work collaboratively is a strong requirement.
About being a Project Manager: To drive behavior change, we must find insights, validate them, and then design and run successful interventions based on them.
This requires careful orchestration of academic, quantitative, and qualitative researchers toward answering the same questions; for that, you're conductor. But you're also a part of the orchestra: you own, and will be held responsible for, designing the interventions and bringing them to market as pilots. Sometimes this means directing others but it often means doing things yourself, everything from getting on stage at a church to talk about flu shots to having text conversations with members about their diabetes. Experiments galore!
As a Project Manager, you will:
Collaborate across the company to develop potential insights, then work with other members of the BST to validate them.
Participate in the design of interventions and own the process that operationalizes them (experiments!).
Develop appropriate plans for running interventions and ensure their successful completion.
Develop a systematized way of collecting and sharing projects at all stages of development at the right level to the company. You can present, communicate, and distill both the progress and process.
Communicate and advocate for your pilots in a way that sees them successfully transition to tests.
You will love this job if:
You care about application. This isn't theory, this is practice; we're running interventions every day to directly improve the health of our members. We are where the rubber meets the road.
You love to share. At Clover, we believe in an open culture of research and don't think that anything we do should be "secret sauce", so it is important that we are being as public as possible about what we're doing and what others can be doing.
You should get in touch if:
You are confident in your ability to design and run interventions as experiments. That means making tradeoffs between what is optimal and what is possible to best help our members.
You have run complex projects and are confident that you can do it in a repeatable way.
You make everything you touch better. You should have a demonstrated history of systems thinking.
You have an interest in behavioral science or behavioral economics and are familiar with its methods, or are open to learning.
Bonus if you're used to running experiments; psychology lab, clinical trials, etc. will all be useful. Ditto for public health interventions at scale.
About Clover: We are a Medicare Advantage health insurance company focused on keeping our members happier and healthier by using data, science, and human-based interventions to drive better outcomes.
We believe that healthcare is not an unsolvable problem but that the current solutions are lacking. And we know that with a multidisciplinary team and the right tools, truly personalized care can be a practical reality.
We always put our members first and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate, mission-driven, and committed to working together to solve the most complicated problem in the world: health.
Location, Compensation, Inclusion, and Culture: This position is based in our Jersey City office, with flexibility for some remote work, and will have the opportunity to collaborate across Clover's multidisciplinary teams. Occasional travel to San Francisco and San Antonio (Clover's other main offices) to work with colleagues and to our markets to work directly with members are a part of the role.
To combat biases, Clover has a One Role, One Comp philosophy, meaning that everyone who does similar work is paid identically. No performance bonuses, no ranges. This allows us to focus on a single path (promotion) for advancement and to reduce interpersonal competition for visibility, project selection, and other negative work behaviors.
We regularly norm our salaries against wage databases to be sure our salaries are competitive and work diligently to provide benefits that support our employees. This role is on the Plan Operations ladder and is paid $70,000.
This salary is non-negotiable. That said, if for some reason you are not a fit for this role but are a suitable candidate for either a more senior or junior position on the same ladder, we will let you know of those opportunities and the salary during the interview process.
We value diversity in backgrounds and in experiences. Healthcare is a universal concern and we need people from all backgrounds and swaths of life to help build the future of healthcare.
Clover's team is empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking employees that are not only strong in their own aptitudes but care deeply about supporting each other's growth.