Project Manager (Client Services)

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Job Overview:

As a Project Manager in our Client Services team, you will oversee the full project management life cycle including the implementation of highly complex, large-scale, strategic IT and business initiatives. You will be driving the implementation and continuous advocacy of established policies, to ensure successful management and reporting. You will collaborate with all cross-functional teams to identify the impacts and interdependencies between projects and/or programs.

Key Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate NationsBenefits' commitment to superior customer service, including quality, care and concern with each internal and external customer

• Identifies, researches, and analyzes operational issues under the direction of management

• Completes projects independently or with appropriate staff as identified by management

• Possesses high-level knowledge and proficiency in Project Management methodologies, Resource Management practices and Change Management techniques

• Functional expertise and fundamental business knowledge to contribute to the strategic direction of the function and supported client group(s)

• Exemplifies strong knowledge and understanding of instructional design practices and procedures

• Working knowledge of sales business principles, practices, and procedures

• Conduct systems implementations including requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, support

• Provides recommendations and action plans for implementation, monitoring and control based on results of analysis

• Works with cross-functional teams in identifying operational issues, implementing adopted recommendations, and monitoring them

• Participates in and/or leads ad hoc committees as agreed upon

• Uses, protects, and discloses HCP patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act

• Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company

• Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company

• Performs additional duties as assigned

Critical Skills and Experience:

• BS degree or AS degree with five plus years of experience. Computer Science, Information systems or Business, Project Management; preferred major/area of study

• 3-4+ years of experience in relevant field

• Advanced level knowledge of MS Office Suite, including Word, Excel, PowerPoint and SharePoint. Intermediate to advanced level of knowledge and practical application of Project management tools. Experience performing business analysis and project assessment for large and complex projects

• Ability to create business and functional specifications according to business needs

• Experienced with structured requirements documentation. Experienced with Business Process improvement concepts

• Experienced with project artifacts including project charter, project risk evaluation matrix, project management framework implementation and project integration activities

• Keeps abreast with PMI guidelines including traditional and agile project management

Preferred Skills and Experience:

• PMP certified by the Project Management Institute

• Experience in healthcare IT, claims processing systems, Lean, process mapping, Business Requirement Document BRD, current vs. future state development

Additional Notes:

Your position may require some occasional travel from time to time to meet with clients or for conferences. Travel is expected to be roughly 10% of the time.

LOCATION

• You will work onsite in our office in Plantation, FL

NationsBenefits is an Equal Opportunity Employer