The Project Manager will be assigned to highly visible and challenging projects, with a primary focus on supporting Wealth Management and specifically Citizens Investment Services. In your capacity as business line project manager, you will liase with business sponsors, subject matter experts, risk managers and technology resources.
This position is accountable for developing the necessary project plans, schedules, budgets, presentations and documentation to ensure the successful delivery of project requirements and business benefits. The PM continuously reviews the status of projects and provides updates to the key stakeholders. This resource also identifies opportunities for continuous improvement in the project delivery process within the division.
Maintain key activities by supporting day-to-day operational, governance and tactical activities on projects, and audits and exam activities as needed
This includes documenting communication needs, tracking issues and actions within meetings and creating project plans, schedules, as needed.
Identifies and quantifies risks with key stakeholders, and develops strategies for risk mitigation and contingency planning.
Assists in documenting customer requirements, documenting risks, resolving issues and escalating issues when necessary to the Business Line.
Plans, schedules and tracks all project deliverables, goals, financials and milestones.
Demonstrates leadership with strong communication, organizational, presentation, and negotiation skills.
Build protocols and guides for field communications sales training
Be a liaison between Wealth Leadership and external vendors to capture system and functional requirements
Relationship management with external vendors which includes SOW and invoice management
Knowledge of Standard Project Management Methodology
Experience in use of MS Project, MS Word, PowerPoint, Visio and Excel
Previous work experience in a broker dealer preferred
Knowledge of CRM tools, SalesForce, Pega systems preferred
Bachelor's Degree or Equivalent job experience
1 year Project Management and/or Project/Business Analyst experience
Attention to detail, problem solving, multi-tasking
Flexible team player
Willingness to adapt to an ever-changing environment, adapt to shifting priorities per business line needs
Hours and Work Schedule
Citizens Financial Group, Inc.