Aetna Inc. Richmond , VA 23234
The Housing and Community Services Coordinator oversees Housing Services and Supports for LTSS and Behavioral Health programs and services. Responsible for managing program eligibility determinations for housing assistance program. Determines the tenant's and landlord's eligibility to participate in subsidized housing programs, negotiates contracts with landlords, issues subsidy payments to landlords, enforces program compliance with tenants and landlords, and makes referrals to outside agencies according to the customer's needs.
Schedules and conducts initial, periodic and annual case reviews to verify client eligibility.
Uses proper interviewing techniques to obtain accurate information and verifications and accurately calculates housing subsidy and rent amounts.
Explains policies, procedures and required forms to clients and ensures they understand them.
Assists clients with the completion of paperwork as necessary.
Provides information to clients on the availability of community resources and provides information on the procedures for accessing outside agencies according to their needs.
Issues Section 8 vouchers, and explains programs and procedures in individual and group settings.
Completes accurate and timely data entry of client information according to established procedures.
Ensures that inspections are scheduled in a timely manner.
Ensures housing assistance payments are issued accurately and timely.
Terminates client program participation in accordance with the established policies and procedures.
Prepares and submits correspondence to clients and landlords.
Reviews leases to be in compliance with program requirements and tenant and landlord laws.
Completes eligibility determinations for the Low Income Housing Tax Credit programs and other housing assistance programs as assigned.
Maintains the security of confidential information according to established procedures.
Provides excellent customer service to clients and the general public and promotes positive client relations.
Responsible for working with the federal and local housing programs to help develop and access affordable housing services for Members receiving LTSS.
Responsible for educating and assisting Care/Support Coordinators regarding affordable housing services for Aetna Better Health of Virginia Members.
Serves as liaison with ABHVA housing coordinators and housing specialists within each Community Mental Health Center on Virginia broader housing strategy and initiatives.
Works with ABHVA to ensure that Community Providers are trained and achieving fidelity in evidence-based practices (i.e. Housing First Model.)
3-5 years related work experience; Intellectual and Developmental Disabilities (IDD) experience is preferred.
Minimum of 3 years experience in assisting the elderly and persons with disabilities to secure accessible, affordable housing through Federal (such as HUD, Shelter Plus Care, SAMHSA, and USDA) as well as local programs
Proven track record meeting project dates
Bachelors degree in Business Administration, Human Services or a relevant field is preferred, or an equivalent combination of education and experience.
Experience in determining eligibility for programs or services or experience is preferred.
Broad knowledge of community resources
Ability to interpret rules, regulations and policies and to make decision in accordance with established policies
Tax credit experience strongly preferred
Computer literate with proficiency in MS Office Suite applications and keyboard navigation; ability to input and retrieve data and generate reports using a variety of software programs and databases
Ability to prioritize tasks and complete projects within a specified time frame
Ability to meet deadlines and program requirements for large caseloads
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Medical Management/Medical Management
General Business/Applying Reasoned Judgment/ADVANCED
General Business/Demonstrating Business and Industry Acumen/FOUNDATION
General Business/Ensuring Project Discipline/ADVANCED
Leadership/Fostering a Global Perspective/FOUNDATION
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.