Project Manager

Primary Duties:

➢ Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and engaging all customers, and visitors of the location when opportunities present themselves.

➢ Manage and coordinate all activities related to service operations which includes volume monitoring for appropriate staffing, traffic control, volume tracking, database entry and operational performance corrections, monthly parker administration, cleaning staff oversite, Vendor Invoice processing and Accounts Receivable functions.

➢ Recommend measures to improve performance, guest satisfaction and increase efficiency.

➢ Administer Corporate Service Standards and Service Expectations.

➢ Maintain established policies, procedures, objectives, quality assurance, safety and environmental and infection control.

➢ Recruit and hire qualified applicants for each position; ensuring adequate staff to meet operational requirements.

➢ Ensure on-going training, promotions, performance reviews, parking evaluations, employment termination, and disciplinary measures are administered according to policy and procedure.

➢ Ensure quality assurance and management visibility at all times to maintain high standards of quality, reliability and safety.

➢ Motivate and persuade team members to provide exceptional service.

➢ Ensure established dress code and hygiene guidelines, including being properly identified are consistently applied and followed.

➢ Act as a liaison with client administration for communication of and preparation for peak and off- peak traffic flow (i.e. Holidays or excessive appointment days).

➢ Prepare schedules and compile payroll data

➢ Ensure labor and expenses are managed within budgetary guidelines.

➢ Conduct operational inspections and take action to implement functional improvements.

➢ Monitor traffic pattern activity to prevent injuries and guest claims.

➢ Promptly investigate claims, providing support whether denied or approved.

➢ Investigate guest complaints and communicate resolution.

➢ Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary.

➢ Perform all parking-related tasks, as needed.

Essential Knowledge and Skills:

➢ Ability to act independently and make accurate decisions in alignment with ABM leadership expectations.

➢ High degree of ability controlling flows of traffic and lanes.

➢ High degree of attention required in preventing injury to others, staff and to vehicles when vehicles enter and exit through the facility.

➢ Demonstrates exceptional service and interpersonal skills.

➢ Ability to calculate and balance numbers rapidly and accurately.

➢ Understand and respond appropriately to basic customer and employee inquiries.

➢ Ability to analyze, troubleshoot and solve problems,

➢ Must maintain confidentiality of visitors and staff..

➢ Ability to operate equipment in assigned area.

Qualifications:

➢ Demonstrates knowledge and ability to proficiently interact with a MS Office with Excel Strength.

➢ Data Entry and meticulous record keeping

➢ Proven ability to manage, train and develop a team.

➢ Proven experience building and maintaining professional working relationships.

➢ Proven background managing multi-task operations

➢ Ability to implement policies and procedures.

➢ Experience preparing and/or maintaining schedules and appropriate staffing levels.

➢ Effective verbal and non-verbal communication skills.

➢ Ability to stand and work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather condition during events.

➢ Must be able to meet health requirements such as TB test, Hepatitis screen, Rubella, etc.

➢ Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.

➢ Education minimum: high school diploma or equivalent

➢ Read, write and communicate using English language sufficient to perform job functions.

➢ Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions.

➢ Must pass a pre-employment drug test.

➢ Must provide proof of eligibility to work in the United States.

➢ Must be 18 years of age and possess a valid driver's license with a MVR criteria meeting company guidelines, if required.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Must meet all the requirements to receive required clearance, including a successful completion of a criminal background check and education and employment history, Motor Vehicle Records Report and Drug screening (all may not apply).