Project Lead - Puerto Rico

ICF International, Inc San Juan , PR 00901

Posted 2 days ago

ICF seeks a Project Lead to support Disaster Recovery efforts in Puerto Rico. This position is located in Puerto Rico.

Role and Responsibilities:

Provide Task Force Lead with operational details. Manage, organize and set priorities for Field Inspectors. Oversight to ensure to ensure quality, completeness and on-time delivery of assigned cases. Monitor workloads, leads and job assignments. Ensure case management note are being inputted properly. First line of QA/QC to confirm case file is accurate, timely and complete.

  • Monitor status of projects from Field Inspectors through completion.

  • Coordinate and participate in resolution of project related issues and concerns.

  • Optimize procedures and maintain communication and focus.

  • Maintain and track each case as required from Field Inspectors in project report management information system.

  • Measure performance with key metrics.

  • Keep Task Force Lead informed on issues, problems & resolutions.

  • Superior customer service skill set, ability to listen, facilitate and negotiate problems.

Qualifications and Education Requirements

  • Strong analytical skills, Bachelor Degrees preferred, however experience will be considered in lieu of degree.

  • Experience in sector or prior management experience is preferred.

  • Prior experience with FEMA preferred.

  • Strong organization skills required.

  • Excellent written and verbal communication skills.

  • Bilingual - Spanish and English.

Preferred Skills

Knowledge of smartphone apps, MS Office, Data Information System & Time Management Skills.

ICF is an equal opportunity employer that values diversity at all levels. (EOE Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Pay Transparency Statement: For more information, please click here:

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Project Lead - Puerto Rico

ICF International, Inc