AMI Expeditionary Healthcare (AMI) is a novel healthcare support organization. Since our inception, we have delivered over 5,000 medical personnel and countless healthcare solutions to over 70 clinical and hospital settings on four continents. AMI is fast-growing, providing COVID-19 response to domestic and remote areas. We are seeking dedicated health care professionals as independent contractors to support our commitment to saving lives.
The IT Tech Analyst will be part of the PMO Tech team in support of AMI's COVID-19 Taskforce - acts as a junior technical advisor to the program director and additional oversight over technical resources and technical team supervisors. Performs IT support duties and related problem-solving using desktop IT support skills, demonstrating IT desktop experience, good judgment, and initiative. Works well both as part of a team as well as independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work of a professional level using standard techniques, concepts and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem solving.
Define approaches for risk mitigation and the delivery approach for a variety of projects, including prototyping/testing of possible approaches
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
Analyze and assess customer service requests and provide prompt technical solutions.
Prepare progress/status reports and submit to team leads as required.
Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
Identify and document areas for process improvements.
Contact and effectively communicate with users by telephone, electronic communications, or in person.
Prepare equipment for reuse or surplus of property actions.
Provide technical support for customers assigned to remote locations as required.
Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
High School Diploma
Minimum of one year of paid professional experience in areas of end-user support and maintenance of PC hardware and software in a Windows environment.
General experience in areas of end-user support and maintenance of PC hardware and software in a Windows environment.
Must have experience working with a help ticketing system
Must have high-energy work ethic and be available to work non-standard hours
Must be organized, have attention to detail, and be able to prioritize and multi-task effectively
Ability to work under pressure
The job duties are flexible and subject to change dependent upon operational needs.
AMI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
AMI Expeditionary Healthcare