Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Project Engineer, Managed Services

Expired Job

Zoom San Jose , CA 95111

Posted 3 months ago

Description

Zoom is the world leader in video communications with the highest customer satisfaction in our industry. We have been expanding rapidly since our Series D investment from Sequoia at a $1 billion valuation. Zoom was recently awarded the 5th Best SMB Company to Work for in the United States by Glassdoor (based on anonymous employee reviews). Now is the time to join our team of motivated and passionate people as Zoom grows to provide frictionless communications for businesses and organizations across the world. Visit zoom.us and follow us on Twitter (@zoom_us) and Facebook (Zoom Video Communications).

Zoom is seeking a Project Engineer, Managed Services to join our growing organization. The Project Engineer will be implementing, monitoring, supporting and providing change management support of Audio Visual (AV) Solutions internally and externally.

Responsibilities:

  • Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone and ticket channels

  • Proactive and reactive monitoring of internal and external AV systems

  • Implementation of AV solutions

  • Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions

  • Provide ideas and assist with creation of documentation and training material for external and internal content

  • Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers

  • Stay familiar with all of Zoom's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry

  • 3 to 5 years experience and knowledge of Audio Visual (AV) Installation and Support.

  • Experience and knowledge of audio, video protocols (SIP, H.323, etc.)

  • Experience with major industry manufacturers including (Cisco, Polycom, Microsoft, Crestron, Extron etc)

  • Read and Interpret CAD architectural drawings and understand audiovisual flow diagrams

  • Bachelor's degree in Computer Engineering, Management Information Systems or equivalent degree/experience.

  • Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.

  • Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members.

  • Basic Tool Knowledge

  • Ability to conduct installations including climbing ladders and using power tools

  • Lifting of equipment of 50 lbs or more

OTHER AREAS OF INTEREST

  • Knowledge of Zoom Room solutions

  • Network experience (CCNA certification or equivalent).

  • Administration of Exchange, Office 365, or Google Apps email and calendaring tools.

  • Active Directory federation and Single-Sign-On administration.

Check us out with a free download: zoom.us/download

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability, veteran status. Our combined differences are what make us Zoom!


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Parks Manager (Capital Project Manager) Parks Recreation And Neighborhood Services Department Capital Improvement Program

City Of San Jose, CA

Posted 1 week ago

VIEW JOBS 11/29/2018 12:00:00 AM 2019-02-27T00:00 The starting salary will be determined by the final candidate's qualifications and experience. In addition to the starting salary, employees in the Transportation Specialist classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. The Department is seeking a Park Manager in the Capital Improvement Program (CIP) to coordinate all aspects of project delivery. The CIP team is a dynamic, diverse, and innovative team that oversees activities such as preparing the Department's Capital Improvement Program budget, strategic planning, community engagement, acquiring land, rehabilitating and replacing facilities at existing parks, trails, and community centers, oversight of the design and construction of new facilities, and negotiating with residential development applications. The team plays the role of the client-department managing outside consultants and implementation partners such as Real Estate and Public Works. There are currently approximately 300 active large and small projects. The Parks Manager will be responsible for leading a team of landscape architects, architects and consultants in developing design and construction plans for projects of varying sizes and complexities. Design is completed by a combination of in-house resources, consultants and through city public works staff and the candidate must be adept at navigating across these groups. Key duties include but are not limited to: * Lead a team of landscape architects, architects, engineers and consultants in the creation of Master Plans, Design Development, and Construction documentation. * Manage multiple projects of varying sizes and complexities. * Prepare design scopes, review of project estimates, develop proposed budgets. * Perform quality control checks on construction documents and specifications. * Prepare and make public presentations, lead community meetings, and collect public feedback on projects. * Manage construction projects of varying complexity, including construction administration. * Prepare and analyze workplans and schedules to be able to prioritize and disseminate new projects strategically. The ideal candidate has: * A background in Landscape Architecture, Civil Engineering, or Architecture * Experience in the development and creation of Master Plans, Design Development, and Construction documentation preparation. * Extensive experience in project management principles * A positive demeanor and proven track record of building strong, collaborative relationships with stakeholders inside and outside the City organization * A combination of public and private sector work experience * The ability to prepare reports, make public presentations, and constructively interact with stakeholders and executive staff. * The ability to think strategically and with the communities' interests in mind. * The ability to work in a fast-paced environment * The ability to manage multiple and sometimes competing priorities * The ability to develop a marketing strategy and material for social media * Knowledge of design principles and can communicate ideas effectively This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Minimum Qualifications Education: Completion of 60 semester units/90 quarter units from an accredited college or university in parks and/or recreation management or a related field, Experience: Six (6) years of experience in park management or professional public administration in planning, organizing and of community cultural or recreational facilities and programs. Acceptable Substitution: A Bachelor's Degree from an accredited college or university in parks and/or recreation management or a related field may be substituted for up to two (2) years of the required experience. Licenses or Certificates: Possession of a valid California driver's license. Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Desirable Qualifications: License: Landscape Architecture, Architecture, or Civil Engineering Experience: Five (5) to ten (10) years of experience in project management and construction administration in the public or private sector Competencies Ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional and technical principles and practices; Citywide and departmental procedures and policies; as well as regional, state and federal rules and regulations Project Management - Ensures support for projects and implements agency goals and strategic objectives Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills Communication Skills - Effectively conveys information and clearly expresses thoughts and facts, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the job-specific questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response. 1. Please indicate your major field of study and describe your park management or professional public experience as it relates to the duties of this position, including job title(s) held, dates of employment, and name of employers. 2. Describe your approach to managing multiple, and sometimes conflicting projects. In your response, provide a specific example from your past experience to illustrate this approach. How do you ensure customer buy-in, while delivering the project on-time and on-budget? 3. Describe a specific example of a situation in which you were responsible for resolving the concerns of a dissatisfied client or community member. In your response, please explain: (a) what specifically you did; (b) why you took that action(s); (c) how the client or community member responded; and (d) what you learned from this experience and what you would do differently the next time you face a dissatisfied. 4. Please describe your experience in providing quality control for construction documents and specifications. Include details of what design phase the comments were completed on, the method of tracking and documenting comments, and the schedule for completing comments. 5. Please explain your experience in working with teams and consultants to develop a project from master planning through construction documentation, and construction administration. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact Employment Analyst, Ann Parada at ann.parada@sanjoseca.gov or (408) 975-1401.thoughts City Of San Jose, CA San Jose CA

Project Engineer, Managed Services

Expired Job

Zoom