Omnicell Chicago , IL 60602
Project Deployment Manager
An Omnicell Project Deployment Manager (PDM) has a minimum of 3 or more years of experience in healthcare, managing software solutions or healthcare device implementations. The Omnicell PDM manages all aspects of the project and communications throughout the life of the project. The PDM is responsible for managing the revenue, timelines, resources, expectations, and milestones for Omnicell solution implementations.
Managing an average of 10 complex project implementations concurrently
Single point of contact for the entire project; managing customer expectations for the project
Scope of project management also includes upgrade and new interface coordination
Must be able to conduct discovery, kick-off and all project meeting without management assistance
Creating and managing a Project Plan for all projects
Developing and managing project scope, project plan, and communication plan
Responsible for weekly status reporting and executive status reporting. Reporting on project health and risks
Revenue management and forecasting
Risk mitigation, escalation and issue management
Comfortable speaking with C-level executives
Project resource management and scheduling
Ops to Service handoff document
Software Functionality and Configuration as it relates to hardware
Basic hardware troubleshooting of system level components
Basic knowledge of User interface and Software troubleshooting, i.e. configurations, directory structure, information flow, upgrades/downgrades, Data restoration, and log file interpretation
Knowledge of remote access and troubleshooting tools: vSuite, client remote support
Basic computer skills and knowledge of Microsoft operating systems
Demonstrate basic diagnostic and analytical skills to be able to research complex issues
Capable of identifying quality issues on products and provide appropriate feedback on the root cause.
Basic knowledge of network communications
Recommends and implements best practices.
Builds trust with customers and develops action plans to resolve issues that satisfy stakeholder expectations.
Able to understand nuances of product integration into various pharmacy environments.
Demonstrates deep product knowledge on system architecture, usage, and features.
Implement best practices and come with new workarounds and submit feature requests as needed.
Recommends product and process changes.
Understands the practical use of the product to more effectively communicate with end user
Be able to implement disaster recovery processes
Ability to navigate hurdles during implementation outside of the US.
Implementation best practices and job aids
Must be able to independently conduct all customer meetings
Discovery/Planning, Kick-Off, Weekly Status, Go Live, Closure
Siebel, SAP land dates, forecasting, acceptance letter generation,
Engagement in pre-sale activities
MS Project, PowerPoint, Outlook, Excel
Maintaining strong industry and product knowledge
Minimum 75% domestic travel, have own transportation and occasional availability during off hours may be required.
Must be able to push heavy equipment and have good dexterity for doing routine configuration tasks.
While performing the duties of this job, the employee is regularly required to lift and/or move up to 50 pounds; stand; walk/pace; use hands to handle equipment or feel, and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.