Project Coordinator/Manager

Fidelity Durham , NC 27701

Posted 3 months ago

The Health & Welfare Benefits Project Coordinator will utilize their consulting, project management and domain skills to provide the best outcomes for our client, their participants and Fidelity.

The Team

The Health & Welfare Benefits Project Coordinator is a key member of the Health & Welfare (HW) team that services Fidelity HW clients. In this role, you will provide support for implementations, corporate actions and Annual Enrollments and participate in the development of new capabilities as we enhance our suite of client offerings. This role will be leveraged across one or more clients.

The Expertise You Have

  • 5 - 7 years project and program management experience desired

  • 3 or more years of experience in HW benefits outsourcing

  • Advanced user of JIRA, Microsoft Project and the MS Office Suite

  • Knowledge of waterfall and agile methodologies

  • Ability to manage multiple tasks and deadlines with minimum supervision

The Skills You Bring

  • Great attitude, team player and effective contributor

  • Deep background in coaching and developing people and teams, and in influencing behavior change

  • Experience working with or in agile teams and understanding of agile practices

  • A desire and openness to learning and continuous improvement

  • Strong influencing skills to achieve alignment up, down and across the organization

  • Courage to challenge and advise various stakeholders, including senior leadership

  • Excellent communications and people-interaction skills

The Value You Deliver

  • Leading multiple projects (e.g. corporate actions, Annual Enrollment) or programs for one or more clients within the H&W practice

  • Working cooperatively with functional partner leaders to ensure tight synergies and relationships to enable innovative problem solving; Lead the cross project / cross functional team to develop and implement solutions to address our clients' benefit plan requirements

  • Coordinating Operations, Participant Services, Production Support, Data Management and File Processing organizations to ensure staffing, approach, content and schedules are consistent for timely project completion

  • Communicating status and resolving issues related to the project as they impact their teams regarding deliverables, time lines, and standard services

  • Monitoring, tracking, and reporting project status' / progress to Fidelity leaders and client contacts; Managing costs by monitoring each projects' or programs' scope, meeting established timelines, managing expenses and delivering solutions within the standard service model

  • Citing trends and opportunities for process improvement

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.

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Project Coordinator/Manager