Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Project Coordinator - Seattle WA

Expired Job

Appen Kirkland , WA 98034

Posted 5 months ago

Opportunity Overview:

Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies - as well as governments worldwide - to help them develop, enhance and use products that rely on natural languages and machine learning.

Position Summary:

Appen's Project Coordinator is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation. The APM works collaboratively with an Appen team to meet all project and client requirements.

Key Responsibilites:

  • Quality Management:

  • Execute day-to-day quality process for all assigned programs

  • Develop quality management plans to support a program end-to-end

  • Drive quality improvements

  • Take responsibility for delivering required performance metrics for assigned programs

  • Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction

  • Client Relationship Management:

  • Become familiar with all aspects of managing client relationships

  • Actively establish and grow client relationships, as assigned

  • Adapt to changing client needs and expectations

  • Virtual Team Management:

  • Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets

  • Participate in IC selection as needed

  • Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements

  • Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines

  • Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans

  • Provide regular reporting on project status, as well as more in-depth analysis

  • Guideline & Training Support:

  • Develop program guidelines and training material as well as annotate data for new or existing programs

  • Participate in program improvements, initiatives, and committee work as assigned

  • Support the training and mentoring of new and existing Appen staff, as assigned

  • Reporting and Communication:

  • Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements

  • Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems.

  • Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues

  • Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues

  • Communicate, with all stakeholders, in a timely, clear and concise manner

  • Participate in regular team meetings with program staff

Where necessary, complete additional tasks as assigned.


  • Driven to focus on quality and service delivery

  • Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion

  • Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change

  • Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others

  • Demonstrated time management and organizational skills with attention to details.

  • Excellent analytical skills including ability to proactively identify problems, gather information and set course of action

  • Demonstrated understanding and appreciation for a global marketplace and workforce

  • Innovative thinker who drives the development and implementation of new ideas

Required Knowledge, Skills and Abilities:

  • BS or BA degree from an accredited university or equivalent work experience preferred

  • Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired

  • Advanced Excel skills required

  • Experience managing and prioritizing large volumes of email correspondence

  • Experience with a Windows operating system and Office suite of products

  • Proficient in English. Excellent oral and written communication skills

  • Bi-lingual in a second language is a bonus

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Deak Spa Associate Redmond WA Hand And Stone Massage And Facial Spa

Hand & Stone

Posted 4 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Hand & Stone is seeking friendly and enthusiastic individuals to fill the role of Front Desk Spa Sales Associate. This person will help build and maintain customer relationships by offering exceptional customer service, promotion and sale of spa memberships, retail sales and supporting the Massage and Esthetician team. We are opening and growing our NEW Redmond,WA location and looking for positive, outgoing individuals to join the team. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to: * Provide excellent customer service to members/guests * Welcome and greet members/guests upon arrival * Answer phones, book appointments, sell memberships, gift cards and service upgrades * Follow proper filing procedures/file maintenance * Promote health/wellness benefits of massage therapy * Maintain a professional and clean work environment & appearance * Positive, energetic attitude * Team player * Perform various other duties as assigned What's in it for you? * Flexible schedules * Professional and safe work environment * Employee discounts * monthly employee VIP massage or facial services * Employee rewards program/employee referral bonus * Contests with associated additional pay and rewards Job Requirements: * Previous customer service and sales experience highly preferred * Ability to work flexible schedule including days/evenings/weekends/holidays is a must * Exceptional organizational and prioritizing ability * Ability to remain calm, focused and pleasant in a fast paced environment * Positive, energetic attitude a MUST * Team player * Computer proficient (experience with Millenium spa booking software a plus) Hand & Stone Kirkland WA

Project Coordinator - Seattle WA

Expired Job