HME Carlsbad , CA 92008
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. We were also voted one of San Diego's best places to work!
From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!
We are currently recruiting for a Project Coordinator I for our Service & Sales Department. This person will be responsible for providing administrative, customer, and installer support for Corporate Account Projects and Managers. Occasional overnight travel will be required (we estimate approximately 10% travel time).
What you will do in this position:
Performs administrative tasks associated with reviewing project deliverables, such as photos and paperwork to verify scope of work is being adhered to.
Updates Master Spreadsheet daily to ensure project progress.
Provides daily or weekly report of completed installations with any exceptions requiring actionable items noted and responsible party.
Provides support for projects by creating a scope of work and assisting with scope of work clarification to the Training Team, Installers, Sales Support, and Technical Support.
Facilitates a Project Launch Meeting, weekly status meetings / conference calls, and a lessons learned meeting.
Communicates regular status reports and any activity delays to Project Leads.
Ensures installers assigned to project related installations have completed installations as scheduled.
Facilitates connection with Technical Support Representative as needed and ensures issues are resolved in a timely manner.
Escalates issues preventing store opening with a functional audio system to the Manager of Project Management.
Performs administrative tasks associated with preparing training content and documentation. - Ensures equipment's on time delivery to support installation schedule.
Tracks RMA closures for trade-in equipment.
Prepares change orders for charges not included on original PO per invoice approval process.
Represents HME as a SPOC (Single Point of Contact) for at least one Corporate Account, and serves as the primary contact for that customer.
Understands Corporate Accounts' specific ordering and invoicing processes and utilizes LEAN tools to identify waste and improve overall efficiency.
Fields phone calls and email messages from key contacts at Corporate Account to answer process and equipment related questions.
Prepares Quotations or Request for Quotations (RFQ) for customer as needed.
Prepares necessary paperwork to update catalog numbers with new part #'s as updates are needed.
Prepares necessary paperwork to identify Test Stores in the ERP system when Corporate Account is testing equipment.
What you need to succeed in this position:
Strong organizational skills
Attention to detail.
Strong customer service skills.
Sense of urgency to meet deadlines.
Strong problem solving skills.
Advanced MS Skills (Excel/Word/PowerPoint).
Proactive and flexible to changing priorities.
College degree preferred
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear, sit, work with computer and office equipment, and use hands to handle or manipulate objects. The employee is regularly required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and move up to 10 pounds. Specific vision abilities required by this job include color vision. Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate.
HME is committed to building a company where highly talented, challenge-hungry people thrive. You will have the opportunity to learn and grow, while making a real contribution to our product. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, life insurance and 401K contributions.
HME is an Equal Opportunity Employer. We encourage Minorities, Females, Disabled and Veterans to apply. All qualified applicants will receive consideraion for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law."
We participate in the e-verify system.
Applicants who require an accommodation to complete the application and/or interview process should notify the Human Resources Department at 858-535-6000.