Project Coordinator (Eukleia) US

Learning Technologies Group New York , NY 10001

Posted 2 months ago

We are currently looking for an experienced Project Coordinator to join our talented team in our New York office.

Eukleia provides a comprehensive and integrated range of learning technology solutions to corporate and government clients including eLearning and instructor-led training courses. We provide solutions across a wide range of compliance and risk topics including anti-money laundering, market conduct, data protection and operational risk to name a few. Our clients include many of the worlds leading banks, asset managers, insurers and commodity firms. Eukleia is part of Learning Technologies Group plc.

This role is all about supporting a team of Programme Managers along with other necessary administrative functions. The ideal candidate will have had experience dealing with clients in a professional environment and have supported the management of project deliverables. The mind-set of the individual must be that the clients needs are the top priority. For this you will be rewarded with personal opportunities for growth within a collaborative team environment where you can make a difference and contribute to the success of the business.

Requirements

Responsibilities

  • Support programme managers (and in some cases clients) during the production process
  • Support the production of project documentation, to include but not limited to; project initiation documentation, project plans, communication strategy/plans, project status reports, meeting agendas and follow up minutes/action notes
  • Be flexible and adaptable to a range of administrative tasks in a time conscious manner
  • Manage group and individual calendars, travel arrangements and teaching logistics for instructor-led training
  • Build, manage and maintain strong inter-departmental relationships and communication within the organisation and work in partnership with other team members to deliver a high standard of service which promotes positive and continuing client relationships
  • Identify and share opportunities for process improvement
  • Own issues and where more senior intervention is required present potential solutions
  • Promote the vision and direction of the company with passion
  • Ensure clear, accurate and proactive communication to all clients/stakeholders both internal and external
  • Work with external vendors to help ensure projects are delivered on time
  • Role

    Requirements:
  • Experience of delivering excellent client service (essential)
  • Experience in providing administrative support to teams (essential)
  • Experience of working with Microsoft and/or Google systems (essential)
  • Experience with Microsoft Project (beneficial)
  • Knowledge of eLearning environments (beneficial)
  • Knowledge of Learning Management Systems e.g. Moodle, Cornerstone (beneficial)

Skills:

Passionate about client service with a positive approach to dealing with people

A supportive approach to colleagues with a can do attitude

Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed

Excellent communication, organisational, decision making and time management skills

Commercial awareness

Ability to receive feedback on own performance and provide the same to colleagues

Performance Metrics: Individual Key Performance Indicators, to include:

Regular one to ones with your Team Manager including objective setting and measurement discussions

Client interaction and quality of client-related documentation

Client surveys/end of project reviews

Feedback from internal and external clients

Benefits

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. Eukleia is part of the Learning Technologies Group. LTG are specialist learning technology businesses that are at the forefront of innovation and industry leading. The brands range from exciting video games companies to leading software and standards companies.

Eukleia provides training services in the area of governance, risk and compliance. Our clients include eight top ten banks as well as world leading asset managers, insurers and commodity firms. We pride ourselves on excellence, attention to detail and initiative. Our offices are dynamic and our colleagues are proud to work in an environment that is challenging and rewarding.

Eukleia's US staff have a great benefits package too, including a Health Savings account plus Medical, Dental, Visual, Disability and Life Assurance around 401K

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