ACT is a nonprofit organization helping people achieve educational and workplace success. Our programs are designed to boost lifelong learning in schools and workplaces around the world. Whether it's guiding students along their learning paths, enabling companies to develop their workforce, fostering parent, teacher, and counselor understanding of student progress, guiding job seekers toward career success, or informing policymakers about education and workforce issues. ACT is passionate about making a difference in all we do.
Learn more about working at ACT at act.org!
The project coordinator is responsible for managing internal and external contributors necessary to ensure operational contract deliverables are fulfilled for state and/or district contracts.
Typical work-related activities include:
Develop and maintain knowledge of product operational deliverable details necessary to articulate processes to clients.
Ensure Business Requirement Documents appropriately reflect the deliverables to be provided for assigned contracts.
Ensure Master Product Schedules accurately reflect agreed to contract deliverables and ensure that clients understand the deliverable schedule(s).
Collaborate with area subject matter experts, across supply chain operations, to determine if non-standard operational requests may be fulfilled.
Collaborate with assigned Program Manager to inform contract project schedules, internal/external contract agendas, contract service changes and invoicing.
Engage in product incident response team, and be able to articulate appropriate contract specific details that may impact incident response team decisions.
Ensure operational public facing documents & internal resources accurately reflect the details of assigned contracts.
Able to identify, and willingness to lead, continuous improvement activities related to systems, processes and/or procedures.
Ensure contract training activities are fulfilled.
Perform user acceptance testing on systems, and coordinate production quality control checks to ensure system is functioning correctly for assigned contracts.
May represent ACT in public forms, conferences with clients, including participation in client meetings as the operational subject matter expert.
Bachelor's degree required, preferably in business or operations program management
Or an equivalent combination of education and project or program management experience from which comparable knowledge and abilities can be acquired
A minimum of 2 years of project management experience required
Experience with technology and systems, such as Microsoft Office Suite, Salesforce.com, MS Project Schedule and assessment delivery systems
Experience in the assessment industry preferred
Knowledge, Skills and Abilities:
Demonstrated strong prioritization and organization skills, including analytical problem solving
Excellent communication skills, including presentation skills
Good project management skills, including being able to create project schedules with detailed tasks
Ability to exercise discretion and independent judgment in making decisions
Strong collaborative and facilitative skills
Highly self-motivated and proven ability to take initiative
Ability to work both independently and as part of a team
Expertise in continuous improvement, such as Lean, preferred