Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Project Assistant

Expired Job

State Of New York Schenectady , NY 12301

Posted 2 months ago

Minimum Qualifications A. A Bachelor's degree and two (2) years of qualifying experience*.

OR

B. An Associate's degree and four (4) years of qualifying experience*.

OR

C. Six (6) years of qualifying experience*.

Master's Degree may be substituted for one year of specialized experience.

  • Qualifying experience is defined as experience with and technical knowledge of telephony systems, Interactive Voice Response (IVR), call menu options, call routing and Knowledge Base script development; and the demonstrated ability to effectively communicate with internal and external partners, both verbally and in writing.

Preference will be given to candidates who have experience in the development and maintenance of telephony systems, the use of Customer Relationship Management (CRM) tools, IVR programming, or equivalent experience, in a call center operation.

Duties Description The Project Assistant will support the continued growth of the OCFS Human Services Contact Center (HSCC). The Project Assistant will focus on contact center specific technologies including:

  • Design, Development, Testing, Support and Change Management

of a Cloud-based Customer Relationship Management software

  • Cloud based telephony including:

oInteractive Voice Response

oQuality Management

oWorkforce Management

  • Assist with the integration of the CRM product with the telephony system:

oGather Requirements

oDesign optimal integration strategy

oLiaison between HSCC and vendor representatives from CRM vendor and Telephony vendor

oDevelop integration project plan

oPerform tasks necessary to integrate the CRM and telephony systems in test environment

oTest integration in test environment

oUpon successful testing and with the approval of the Call Center Director, Clone changes from test environment to production environment

  • Assist with documenting all configuration details of CRM and telephony systems

  • Monitor newly integrated systems, troubleshoot and resolve and problems that arise from the integration.

  • Assist with detailed review of call metric reports to determine trends in AHT

  • Assist with documenting and reporting on the integration project's impacts to Average Handle Time

Additional duties will be discussed in detail during the interview.

Additional Comments Proficient in the use of Microsoft Access, Excel and Visio. Experience with Oracle Service Cloud and Verizon Virtual Contact Center and proficiency with generating reports and analyzing key performance metrics; Some travel is required.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Project Manager Construction 100 Travel

E-Health Jobs

Posted Yesterday

VIEW JOBS 11/18/2018 4:01:55 AM 2019-02-16T04:01 Seeking a Construction Project Manager You can live anywhere in the country but this position is 100% travel All travel and living expenses are paid for Projects are located all across the country and are 18-24 months in duration and they want this person to live there during the duration of the project They do fly someone home every 3 weeks and the option to fly home more often if you pay for it yourself Salary is in very competitive One of the largest and most reputable nationwide general contractors is currently seeking traveling Project Managers to join their team to focus on large scale construction projects across the warmer states of the country. Current projects range from a 10M bank, 200M high school bond program, 20M multifamily, and a 100M manufacturing and distribution center. Looking for well-rounded and detail-oriented PMs who know all construction trades very well and have at least 5 years experience as a Lead PM on commercial type projects with a larger general contractor. These positions are full time traveling positions, meaning that PMs are expected to go from project to project as needed. Ranked as one of the top general contractors in the country according to Engineering News and Record, they value high-quality, highly-motivated, and talented employees in maintaining their position as an industry leader. The candidate must have the following skills: ? Ability to create and maintain a culture that values safety ? Ability to cultivate and maintain strong relationships resulting in customer satisfaction ? A broad knowledge of business operations ? Ability to lead designers, subcontractors, consultants, and employees through complex projects ? Results oriented with a proven ability to organize, plan, and prioritize work to meet deadlines ? Ability to mentor and coach others ? Ability to apply sound judgment and experience to complex problems Requirements: ? Experience leading large scale vertical construction projects from start to finish of at least 10 million dollars ? Strong experience in one or more of these project types: hospitality, multifamily, gaming, municipal, federal, commercial, manufacturing ? Have experience leading multiple projects concurrently, or start to finish lead experience on large projects. ? At least 5 years experience as a project manager on large scale vertical construction projects with a general contractor ? Bachelors degree in construction management, engineering, or related field (strongly preferred) ? In lieu of bachelors degree per above, equivalent relevant experience will be considered ? Current valid driver's license E-Health Jobs Schenectady NY

Project Assistant

Expired Job

State Of New York