Project Assistant (Pcn 08N21009)

This position is open to Alaska Residents only.

The Department of Commerce, Community, and Economic Development, Division of Corporations, Business & Professional Licensing, is recruiting for a Long Term Non-Permanent Project Assistant located in Juneau!

What you will be doing:

Working in this position, the incumbent will perform a wide variety of administrative duties to support the Prescription Drug Monitoring Program (PDMP), the state's controlled substance prescription database. This position works within the Board of Pharmacy with the PDMP Manager and provides direct support to the program by monitoring various queues in the database for licensees under this board and the State Medical Board, Board of Nursing, Board of Examiners in Optometry, Board of Veterinary Examiners, and State Dental Board. Support duties include research and data analysis, conducting provider compliance reviews, understanding best database management practices, and other database management and administrative duties as assigned.

The incumbent will be expected to understand all applicable statutes and regulations governing the PDMP and requirements imposed on affected licensees. The incumbent will synthesize this information with other information from a variety of sources, including from other PDMP programs and national organizations to assist with the improvement and advancement of compliance monitoring.

This will require the ability to coordinate and communicate with stakeholders, database users, and other organizations to analyze, design, implement, and provide education on program matters. This position will require ongoing support to affected boards by conducting database searches, reviews and drafts of publications and professional literature to be presented or made available to end users.

This position will also respond to complex inquiries from applicants, users, and other stakeholders. This position performs a wide variety of other duties related to grant deliverables and mission-critical assignments.

Our organization, mission and culture:

The division's mission is to inspire public confidence through balanced regulation of competent professional and business services.  Our work is guided and informed by our beliefs and commitments to:

• Respect: We respect people, value diversity, and are committed to equality; 
• Participation: We value and recognize the contributions of our staff; 
• Quality: We strive for excellence through focus and attention to detail; 
• Openness: We are committed to a culture of teamwork and a willingness to think outside of the box.  

The benefits of joining our team:

There is great satisfaction in working with a team that directly impacts the economic well-being of Alaska and assists in public safety efforts by ensuring professionals meet the legal requirements for licensure. The division offers a dynamic, supportive, and collaborative work environment including potential telework options.

This position will enable you to build a solid core of knowledge of professional licensing statutes, regulations, and policies, along with potential advancement within the division. This position provides an opportunity to build on your customer service, attention to detail, communication, and computer skills and support a variety of career goals.

The division licenses over 125 professions (within 43 programs) from Acupuncturists to Veterinarians. This position is a great opportunity to enhance your existing skills in an exciting, fast-paced environment. Your next career opportunity may be waiting for you here! You can learn more about the division, including all of it's professional licensing programs, by visiting our website: www.commerce.alaska.gov/web/cbpl

The working environment you can expect:  

The official duty station is located in our main office in on the 9th floor of the State Office Building in Juneau. Our office has updated furnishings and is centrally located in downtown Juneau.

The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, self motivation, and exceptional judgment.

Our daily working environment is challenging and very busy with a high volume of customer contact through many methods including communication through the professional licensing database, email, phone, videoconference, and sometimes in-person. Our staff is highly focused with exceptional attention to detail and organizational skills.

Positions with the State of Alaska offer personal leave, health and life insurance and holiday benefits.

Who we are looking for:

• Interpersonal Skills: Ability to demonstrate understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develop and maintain effective relationships with others; effectively dealing with individuals who are difficult, hostile, or distressed if needed; relate well to people from varied backgrounds and different situations; and be sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

• Self-Managed Attention to Detail: Thorough when performing work and conscientious about attending to detail with or without oversight.

• Customer Service: Ability to anticipate and meet the needs of both internal and external customers; deliver high-quality products and services; and remain committed to continuous improvement.

• Flexibility: Open to change and new information; adapt behavior or work methods in response to new information, changing conditions, updated policies/laws, or unexpected obstacles; and effectively deal with ambiguity.

• Oral and Written Communication: Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral and written presentations; effectively listen to others; and attend and respond to verbal and nonverbal statements and cues appropriately.      Working knowledge of research techniques and the methods of compiling, analyzing, organizing, and reporting data.

Any combination of education and/or experience that provides the applicant with competencies in

• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations

Equivalent to those typically gained by:

Training from an accredited college or university in any field and/or experience such as performing research; interpreting data; applying, interpreting, and disseminating technical, statutory, and/or regulatory requirements; and/or experience in community development, research, social services, economics, public administration, planning, or a closely related field.

Special Note: 

"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. 

"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. 

"Training" and "education" are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

At time of application applicant(s) are requested to submit: 

• A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications.

• Cover letter (please see below instructions in "Cover Letter" section).

At time of interview applicant(s) are requested to submit: 

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

• A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.

COVER LETTER

A professionally written cover letter is required and is key to an interview for this position. Your cover letter must:

• Be one page professionally written and include proper format, grammar, spelling and punctuation;

• Explain how you meet the minimum qualifications for this position; and

• Specifically address how your education and work experience meet the desired core competencies as listed above.

Your cover letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process.  If you do not attach a separate, professional cover letter, you will not move on to the interview phase.

Your professional cover letter, as well as your responses to the supplemental questions, will also be used as writing samples.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions.  Be specific in your answers and tell us how you acquired the relevant experience.

Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:

P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.  

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position please contact the hiring manager at: 

Lisa Sherrell

Program Coordinator

(907) 465-1039

lisa.sherrell@alaska.gov