The New Schools Open Campus marketing team seeks a Project Assistant to contribute critical support of all organic digital marketing operations and initiatives, including email marketing, list management, marketing analytics, website management, and customer care. Reporting to the Director of Marketing, supporting the Assistant Director of Marketing and working alongside a team of two other project assistants, the successful candidate will demonstrate a strong analytic, detail- and process-oriented skillset; will be experienced in handling a wide range of administrative responsibilities that rely heavily on digital applications and technologies; will have experience balancing between shifting priorities and projects; and will have equal comfort working collaboratively, independently and proactively. The position requires the ability to interact diplomatically with a wide range of individuals, including many stakeholders and partners across the university.
The ideal candidate will be comfortable working in a fast paced environment, frequently under pressure, remaining flexible, proactive, resourceful, and professional. Excellent written and oral communication skills, a high degree of discretion, and highly cultivated attention to detail are equally important.
Responsibilities, in order of priority:
Provide superior attention to accuracy, detail and process in management of contact lists and data tracking mechanisms.
Assist with import, export, and maintenance of data files.
Interface with prospective and current Continuing Education students via email, serving as a key frontline resource and responding empathetically and accurately to inquiries through direct correspondence and/or triaging with colleagues as necessary.
Maintain strong understanding and accurate account of information about Open Campus learning opportunities and The New School community.
Ensure prompt, timely and comprehensive response to Open Campus inquiries, and maintain tracking of pipeline volume.
Working closely with Director of Marketing and in collaboration with Continuing Education advising network, codify and canonize procedures and policies for handling routine inquiries from Continuing Education students, develop database with information on frequently recurring advising scenarios and reconciliation/escalation workflows. Provide basic information, guidance and assistance and routine advice in alignment with these practices.
Under direction of Assistant Director of Marketing, develop and deliver reports on multichannel marketing activities.
Under direction of Director of Marketing and Assistant Director of Marketing, develop email templates and scripts to address and successfully resolve common advising scenarios that ultimately contribute to marketing strategic goals.
Under direction of Director of Marketing, develop process documentation, handbooks and other resources as needed.
Maintain accurate and orderly project files and records.
Other duties as assigned.
The New School