Project Assistant - Call Center

STATUS: non-regular, non-exempt, temporary (approximately 3 months)

DEPT/LOCATION: Fresno, CA

Job Summary and Scope of Responsibility: Provide support to team members in the Call Center/Banking Services Division to respond to client service requests originating from incoming telephone calls. Assume ownership for a positive client experience by identifying the type of assistance the caller needs and either providing the solution personally, or, when additional authority or expertise is required, introducing the client to the appropriate team member.

Knowledge, Skills and Abilities:

• Basic knowledge of banking products, services and terminology.

• Professional customer service skills that demonstrate patience, empathy, attentiveness, and concern for client expectations.

• Aptitude for sales and business development.

• Effective problem-solving and decision-making skills.

• Aptitude for detail and organization.

• Professional verbal communication skills.

• Basic math skills (addition, subtraction, multiplication and division).

• Ability to independently manage tasks and priorities.

• Aptitude for technology and proficiency with computers, including internet browsers and Microsoft Office Suite products.

• Proficiency at speaking, reading and writing English.

Experience and/or Education:

• Experience in a similar customer-service role.

• Six (6) months of related experience in a banking branch or back office, preferred.

• Experience working in a call center environment, preferred.

This position is temporary and requiring availability of 40 hours per week, Monday - Friday. Must be able to work occasional weekends and evening hours.

Pay: $17.00 per hour

Equal Employment Opportunity Employer/Veterans/Disabled.