Project Analyst - Scheduling Operations

Catholic Health Initiative Chattanooga , TN 37402

Posted 2 months ago


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.


Job Summary:

Responsible for the quality and efficiency of the scheduling department by tracking patient appointments and training staff as appropriate. Monitoring and managing scheduling data to provide information on physician changes, accuracy of appointments and physician patterns.

Essential Responsibilities:

  • Working knowledge of all aspects of the scheduling department and hospital scheduling department.

  • Responsible for identifying productivity issues for the scheduling department.

  • Responsible for reviewing analysis scheduling data and workign with staff to implement process improvements, i.e. no show rates, reduce error rates through training staff, improve patient satisfaction and reduction of turnover through education within the department.

  • Assist in hiring department employees.

  • Oversee physician schedules to identify opportunities to improve productivity of clinics.

  • Weekly review and correction of physician weekly schedules to ensure that the physician schedules follow the guidelines and templates in the EHR.

  • Back up for building physician schedules and blocking templates when needed.

  • Responsible for recall reports, training staff, ensuring measures and productivity being met.

  • Responsible for processing reinstatements, terminations, and requests for appointments outside of normal guidelines.

  • Responsible for facilitating and tracking physician changes within the practice.

  • Responsible for tracking physician pattersn in relation to patient appointments and reporting findings to Administration.

  • Work as interim Scheduling Manager when Manager is out of the office.



  • Bachelor's Degree or minimum of 2 year's equivalent experience.


  • 2 or more years in a medical office environment.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Environmental Services / Custodial Operations Manager 1

Sodexo USA

Posted 4 days ago

VIEW JOBS 11/20/2020 12:00:00 AM 2021-02-18T00:00 Unit Description Use your best in class housekeeping/custodial management skills to make a real impact on patient healing. Sodexo is seeking a dynamic Environmental Services Operations Manager 1 for Erlanger Medical to cover their medical office and 18 off-site clinics. This role will support evening shift (4:00pm start time) and supervise a team of 30, including 1 supervisor. This role does require hands on cleaning to assist the team. Overall, this Operations Manager will be needed to manage POB office buildings in and around the Chattanooga, TN area. Experience with office and exam room cleaning is ideal. Preferred candidates will have experience in Environmental Services, Hotels housekeeping and/or Custodial Services, military service, and excellent customer service skills. Sodexo is seeking a true self-starter; very hands on manager who can lead a team under minimal supervision and troubleshoot issues to ensure a cohesive team. Some travel may be required between the off-site buildings to support the business. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. The successful candidate will: * be responsible for driving client and patient satisfaction scores; * provide hands on cleaning of the off site buildings to assist the team; * provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; * work with the Environment of Care Committee and Infection Prevention Director; * effectively manages the Unit Operating System; and/or * support a diverse and inclusive workforce. Is this opportunity right for you? We are looking for candidates who: * have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system; * have experience driving customer service and/or guest satisfaction results in a health care environment is preferred; * possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion; * can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management; * have experience effectively managing projects within agreed upon timelines; * are results and safety driven; * have in-depth knowledge of housekeeping systems and procedures; * have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards; * can multi-task and set priorities;. Learn more about Sodexo's Benefits Not the job for you? At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs. Working for Sodexo: Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Position Summary Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements. Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.-Assumes GM responsibilities and authority in his or her absence-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards. -Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services. -Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations. -Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed. Qualifications & Requirements Basic Education Requirement - Associate's Degree or equivalent experience Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo USA Chattanooga TN

Project Analyst - Scheduling Operations

Catholic Health Initiative