Programs & Operations Analyst

Company Overview:

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer!

Position Overview:

The Programs and Operations Analyst in the Department of Diversity, Equity, and Inclusion (DEI) embodies a commitment to fostering an equitable and inclusive environment across all organizational facets. This role is instrumental in analyzing, optimizing, and implementing DEI programs and operational procedures. Reporting to the Chief Diversity Officer and collaborating closely with the DEI management team, the Analyst plays a pivotal role in enhancing the effectiveness and impact of DEI initiatives through data-driven insights and strategic operational support.

Minimum Qualifications:

• Data Analysis and Reporting: Analyze DEI initiatives to identify trends and performance. Create and manage Key Performance Indicators (KPIs) to guide strategic decisions and track progress.

• Program Support and Enhancement: Work with DEI leadership to refine programs and develop strategies that promote diversity and inclusion. Align program goals with KPIs for targeted outcomes.

• Operational Efficiency: Streamline DEI operations for maximum effectiveness. Employ best practices and manage operational KPIs to align department activities with organizational goals.

• KPI Development and Tracking: Establish and oversee a system for KPI management, ensuring alignment with DEI and organizational objectives. Adjust KPIs based on evolving goals and feedback.

• Stakeholder Engagement: Foster communication and collaboration with stakeholders to enhance DEI initiatives. Use feedback to refine KPIs and ensure programs meet diverse needs.

• Continuous Learning and Improvement: Stay informed on DEI trends and practices. Leverage KPI insights for ongoing DEI strategy and program improvement.

• Master's degree in Business, Marketing, Communications, Organizational Leadership, Public Health, Health Administration, or a related field

OR

• Bachelor's degree in Business, Marketing, Communications, Public Health, or any related field, with 2+ years of DEI or project related work experience

• Prior experience in sales, patient relations, marketing, or operations is a plus

• Prior experience in Diversity, Equity and Inclusion related work is a plus

• Strong project management and organizing/planning skills. Ability to manage multiple projects simultaneously

• Highly organized and strong attention to detail, with an ability to work both independently and as part of a team to creatively solve problems

• Experience managing and completing complex projects and task

• Direct experience working with people from a variety of dimensions of diversity (such as race, age, sexual orientation, gender identity, disability and/or veteran status, and more)

• A demonstrated commitment to diversity, equity and inclusion through work, school, personal or volunteer actions

• Excellent verbal and written communication and relationship building skills, including active listening and

• Strong presentation design, proofreading and document editing skills

• Strong Microsoft Word, PowerPoint, Excel, and OneDrive skills

• Skill with group facilitation and speaking in front of groups is a plus

At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.

If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.org

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.