Programmer Analyst

Johns Hopkins Medicine Baltimore , MD 21203

Posted 2 months ago

Programmer Analyst

Requisition #: 183272

Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD

Category: Non-Clinical Professional

Work Shift: Day Shift

Work Week: Full Time (40 hours)

Weekend Work Required: No

Date Posted: March 18, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Reporting to the System Support Manager, the Programmer Analyst will participate in the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Apply analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs produce all or part of the deliverables. Maintain databases and application system code.

Typically understands project life cycle and has responsibility for sections of life cycle. Under guidance, the incumbent is responsible for full life-cycle of small and/or parts of a large project. Once priorities are set, perform tasks independently with regular process updates. Coordinates the work of other team members and provides status in an agreed upon method/basis. Examples can easily be found in existing code, methods or online. Concepts used range from simple and standard to complex and innovative.

The Programmer Analyst works as a team member and positively accepts change throughout the Health System while establishing relationships at all facilities and attaining familiarity with each institution's computer environment, patient flow, and payer contracts as needed.

Competencies:

Education:

Associates Degree required. Experience beyond the work experience requirement may be substituted for the degree on 2 years of experience for 1 year of education basis i.e. 4 years.

Knowledge:

  • Must demonstrate critical thinking and analytical reasoning skills.

  • Ability to work on multiple priorities effectively.

  • Ability to prioritize conflicting demands.

  • Ability to execute assigned project tasks within established schedule.

  • Ability to work collaboratively in a team environment.

  • Ability to communicate effectively in the service of users and colleagues.

  • Writes and speaks clearly and concisely.

  • Possesses sound documentation skills.

  • Ability to maintain confidentiality.

  • Must demonstrate customer service skills

Skills:

  • Gather system requirements by meeting with clients and researching existing technology to understand the business requirements for new applications

  • Develop detailed tasks by analyzing project scope and miles stones for projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards

  • Develop/change data input, files/database structures, data transformation, algorithms, data output by using appropriate computer language/tools to provide technical solution for application development task

  • Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handed in a meaningful way

  • Create and document test scenarios using the appropriate test tools to validate and verify application functionality

  • Analyze issues to determine root cause(s) requires interpersonal skills to communicate effectively with staff, management, and outside vendors

  • Provide pertinent analysis and recommendations to customers, including senior management

Required Licensure Certification, etc.

  • May be required to obtain necessary certification(s) to complete assigned tasks

  • Epic is a plus

Work Experience:

  • One (1) year of related work experience with computer systems and applications

  • Healthcare revenue cycle experience preferred

  • Epic is a plus

Machines, Tools, Equipment: STANDARD

  • Must be able to operate general office equipment and communication equipment, including personal computer, networks, copiers, fax machines, audiovisual aids, and software based systems

Problem Solving:

  • Under guidance, define business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes; provide written documentation of findings to share with the client and other IT colleagues

  • Utilize all available resources (colleagues, vendors, available industry documents) to identify multiple solutions for evaluation

  • Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors for the solution

  • Monitor changes and resolve problems by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution

  • Provide support by triaging and resolving issues to ensure prompt, effective service

Information Management

  • Write functional/technical specifications by taking the provided system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions

  • Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-based system(s) to simplify code maintenance and to improve the support

  • Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references

  • Utilize automated methods for documentation and updates to customers / management

Working Conditions

  • Works in an office environment where there are limited physical discomforts due to temperature, noise, and the like

  • Work may require light lifting, stooping, or bending

Johns Hopkins Health System and its affiliates are drug-free workplace employers.


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