Programmer Analyst 2

Programmer Analyst 2

Requisition ID req29917 Working Title Programmer Analyst 2 Position Grade 13 Position Summary

Project ECHO has an amazing opportunity for a new Programmer Analyst 2 to join our ECHO Digital team! This individual will support Project ECHO's in-house application, iECHO, to meet the unique needs of ECHO and our partners around the world. The Programmer Analyst 2 will maintain, problem solve, and provide technical guidance for the platform.

Your responsibilities as the Programmer Analyst 2 will include:

• Writing or modifying the application code used by iECHO's Videoconferencing and User Content Upload Services and other Backend services.

• Writing or modifying the application code to integrate iECHO Services with each other and writing application code to integrate with other third parties, such as Zoom Videoconferencing. Researching new system integrations for iECHO, when required.

• Developing the iECHO static public website pages using existing Frontend framework and may work on making the pages more dynamic.

• Analyzing problems observed in structured and semi-structured databases and collaborating with the other ECHO Digital team members on solutions.

• Providing support for iECHO bug fixes, as well as new features.

• Working with the Quality Assurance Engineer to implement thorough testing strategies, including unit tests, integration tests, and system tests to ensure that application remains robust as it evolves.

• Discussing requirements with stakeholders, the product team, and project management to better understand their objectives and examining requirement documents such as use cases, user stories, and functional specifications. Asking probing inquiries to discover underlying needs and priorities and following the product team's suggestions for prioritizing needs based on business value, urgency, and technical feasibility.

• Working with the product management, research, evaluation, and data teams to understand user and reporting needs and analyze company objectives and creating solutions for all squads supported by the ECHO US Team.

• Collaboratively designing and implementing Continuous Improvement Projects, using "Agile" methodologies.

• Creating clear, detailed, and user-friendly documentation, including user manuals, step-by-step guides, FAQs, and troubleshooting tips. Ensuring the documentation is accessible and easy to understand for users of varying technical backgrounds.

• Collecting feedback from support team/product team to identify areas for improvement and providing ongoing support to address any issues or questions that arise.

• Enhancing software development skills via continual learning and community engagement, with the help and guidance of the Programmer Lead.

• Participating in software engineering webinars, courses, conferences.

• Presenting short topics or lessons to colleagues, when required.

• Providing technical support for iECHO, iECHO Legacy, SimpleSAMLPHP, and SSOSync.

• Assisting with documentation after resolution to ensure knowledge is captured for the future.

Project ECHO is unique and innovative center based within a vibrant academic community at the University of New Mexico Health Sciences Center. Our mission is to democratize implementation of best practices with a goal of helping 1 billion people lead better lives by 2025. We are looking for mission-driven high performers who share similar values to join our team and help us achieve this goal.

Project ECHO is committed to democratizing implementation of best practices in healthcare, education and other areas where first mile professionals need support. We do this by training universities, nonprofits, and dedicated individuals on facilitation skills and how to set up robust virtual communities of practice to be able to scale their own expertise and missions to the benefit of their local communities. Over the past 20 years, Project ECHO and our partners have trained more than 1,000 partners who make up our global network of Universities, ministries of health, and NGOs around the world. Examples of programs we and others run include infectious disease control (Hepatitis C, HIV), mental health and addiction treatment, literacy, math, climate mitigation and many more.

Project ECHO is funded in part by philanthropic grants and gifts from organizations such as the GE Foundation, the Helmsley Charitable Trust, the Bristol Myers Squibb Foundation, the Merck Foundation, Robert Wood Johnson Foundation and the US Government. Additionally, for programming benefitting New Mexico we receive support from the NM Legislature, the New Mexico Human Services Department and the New Mexico Department of Health.

Project ECHO prides itself on being a values-based organization and inclusive place to work. Our seven values include: Service to the Underserved, Democratization of Knowledge, Mutual Trust and Respect, Teamwork, Excellence and Accountability, Innovation and Learning and Joy of Work. We strive to find individuals who can embrace and exemplify these values. In addition, Project ECHO was named one of Albuquerque's Top Three Best Places to Work in 2023. This award recognizes organizations of all sizes with exceptional climates, team atmospheres, benefits, and employee engagement. For more information and a brief overview of benefits available please visit Project ECHO Newsroom.

We work with partners all over the world and work hours outside of normal business hours may be required. We are fortunate to have access to advanced technology, which will require some teleworking.

See the Position Description for additional information.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.

• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications

• Intermediate to advanced knowledge with Java

• Experience using any or multiple of the following programs/programming languages: SQL, PHP, REST API, GoLang, Spring Boot, Git, and Docker

Additional Requirements Campus Health Sciences Center (HSC) - Albuquerque, NM Department Project ECHO (259B) Employment Type Staff Staff Type Term - Full-Time Term End Date 06/30/2025 Status Exempt Pay Monthly: $3,955.47 - $5,555.33 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 7/1/2024 Eligible for Remote Work Yes Eligible for Remote Work Statement This position is eligible for a hybrid schedule. Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please submit a current resume and a cover letter. On the resume, please indicate whether previous job listed were full-time or part-time positions. If part-time, please include amounts of hours worked each week. Please also include month and year for start and end dates for each job listed. Instructions for cover letter: please describe how you meet the preferred qualifications in the posting. Official transcripts, High School Diploma or GED certificate will be required for hire. Please see minimum qualifications for specifics.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.