Program/Membership Advisor

Position Title: Program/Membership Advisor

Requirements: Fluent in English

Proficient reading and writing skills

Special Skills: Good communication skills

Strong customer service skills

Responsibilities:

Sales

Follow the Crunch Weigh Sales Script and Enroll New Members

Upgrade current members

Activate new members

Selling Skills

Meets daily, weekly and monthly Individual Membership Goals as set forth by Management.

Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.

Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.

Converts telephone inquiries into club visits.

Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities.

Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.

Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.

Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.

Marketing Skills

Generate a minimum of 5 contacts per inactive hour via the following: Phone, Email, Texting, Social Media.

Internally distributing guest passes, asking for referrals.

Follows-up on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club.

Member Service

Follow the three steps of service

Greet all members & their guests use their name and wish them a good workout

Exceed expectations and suggestive sell

With a smile, wish them well as they exit the club.

Guests

Greet guests promptly and courteously

Communicate special events to members and guests

Explain membership options to guests and ask them if they would like to enroll

Ensure all first time guests are taken through a tour

Follow up with all guests