Program & Testing Coordinator

Job Title Program & Testing Coordinator Department Accessible Education Services Job Code C41953 Job category Full Time Staff Terms and Hours Non-exempt full-time, 40 hour work week. Salary Range Starting Hourly Rate $23.07, commensurate with experience Job Summary

Accessible Education Services (AES) is a division of the Shepard Academic Resource Center (SARC), and administers policies, processes, programs, and services that support equal access to education for students with disabilities. The Program and Testing Coordinator provides administrative support while facilitating the implementation of accommodations for students consistent with AES policies and processes. This position requires the ability to exercise appropriate judgment and discretion without direct supervisory oversight. This position provides outreach and technical assistance to University students and their family members, faculty and staff in the area of student disability accommodations and equal access to education under the Supervision of the Associate Director for AES.

Core Duties

Administrative Support Duties

• Provide excellent customer service for in‐person, virtual, email, and phone inquiries. Act proactively in bringing information and potential issues to the attention of the supervisor or supervisor's designee.

• Provide overview of AES services to students and families in person, virtually and via phone and email communications, and assist students in scheduling appointments with appropriate faculty and staff members.

• Perform data entry and maintain electronic records within AES and University databases with the ability to create reports and analyze data, utilizing a variety of reporting and database systems.

• Facilitate office administrative processes including AES census lists, AES statistics, and accommodation information in AES databases. Conduct quality assurance assessments of AES data by assessing, analyzing, and applying data to improve accommodation coordination.

• Oversee and carry out duties associated with scheduling, organizing, and operating meetings and events which includes but is not limited to arranging for services, overseeing the production and distribution of materials, recording minutes, and managing logistics of services.

• Provide administrative, operational, and transactional support related to policies, processes, projects, programs and services of the University and AES.

• Manage, schedule, prepare and send electronic mailings for all students receiving disability related accommodations.

• Oversee cleanliness and organization of exam spaces, ensuring room capacity and set up for facilitating exam accommodations.

• Serve as a point of contact for general maintenance and other facility concerns for AES assigned offices, including reporting any incidents or potential safety problems to appropriate representatives.

• Collaborate with AES colleagues to maintain accommodation information on AES website. Maintain and update web‐based AES forms and AES web resources for specific audiences e.g., student, faculty and staff resource hubs and prospective students.

• Maintain, modify, and/or ensure accuracy of content in various documents, reports, other media, AES databases and shared cloud and network computer folders.

• Provide administrative support to Associate Director and Access Counselor.

Accommodation Implementation Duties

• Respond to and be supportive of students and their family members with accommodations, in consultation with supervisor, helping to problem solve and provide referrals to appropriate resources on campus.

• Primary point of contact point for students with exam accommodations, faculty of students with exam accommodations and academic staff who assist with exam facilitation. Coordinate accommodations for AES registered students with testing accommodations.

• Schedule and secure exams, set up exam facilitation, monitor services, troubleshoot and problem‐solve as issues arise, ensure that completed exams are sent to appropriate parties, and document the entire process consistent with office procedures.

• Manage conflict and concerns with faculty and students, in collaboration with Supervisor, regarding accommodations related to exam testing.

• Assist with outreach by providing educational and technical assistance related to student disability accommodations and equal access to education to University Community; including, but not limited to prospective and enrolled students and their families, faculty and staff.

• Support accommodation coordination under the direction of the Associate Director and Access Counselor, including research, implementation, proactive monitoring, interdepartmental communication, and follow-up.

• Facilitate timely procurement or creation and distribution of electronic, audio, braille, enlarged print, and/or other forms of alternate format materials for students.

• Collaborate with Information Services to maintain existing assistive technology equipment and software. Develop and provide education and technical assistance to UP community members regarding accommodation coordination (including, but not limited to UP stakeholders, students, and families).

Other duties as relevant to the duties of the position or as assigned by supervisor or supervisor's designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position's purview and responsibility.

Education & Experience

• Required: Bachelor's degree.

• Required: Two years of relevant work experience.

• Preferred: Two or more years of administrative experience related to the support of individuals with disabilities. Relevant backgrounds may include special education, academic advising, student affairs, medical support roles, social work, rehabilitation counseling, or other related fields.

• Preferred: Experience in higher education.

• Preferred: Prior experience using assistive technology and applying creative technology solutions in areas involving or applicable to disability‐related accommodations; prior experience related to creating and maintaining accessible digital content.

• Preferred: Proficiency with matters related to diversity and disability experiences and demonstrated commitment to promoting and enhancing diversity.

• Or a combination of equivalent education and/or experience.

Certifications & Licenses

• None

Knowledge, Skills & Abilities

• Knowledge of current standards for accommodation coordination to students with disabilities in postsecondary education setting.

• Knowledgeable of the Americans with Disabilities Act as amended (ADAAA) and Section 504 of the Rehabilitation Act as applied to higher education.

• Ability to independently exercise judgment and expertise to support University staff and faculty in facilitating the University's commitment inclusive and accessible learning and living environments for all students.

• Ability to routinely and independently exercise sound judgment in complex problem‐solving and ethical decision‐making.

• Excellent organizational skills and attention to detail, accuracy and timeliness.

• Excellent customer service, interpersonal and communication skills, both oral and written.

• Excellent analytical, critical thinking, and problem-solving skills.

• Ability to maintain confidentiality and effectively handle highly sensitive and confidential information within applicable laws with sound judgment, tact, and discretion.

• Demonstrated data and records management skills. Ability to collect and analyze data from multiple sources and prepare reports. Contribute to identifying trends, needs analysis, providing recommendations.

• Ability to prioritize and multi‐task in a high‐volume, open‐access team environment that includes regular disruptions, while meeting deadlines, maintaining a positive outlook and effective productivity.

• Strong orientation towards taking initiative and ownership of projects and assignments and being proactive with projects, assignments, quality, professional development, and process development and improvements.

• Competence with and commitment to diversity and inclusion; ability to be an effective partner with diverse students, faculty, and staff.

• Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of individuals, groups, policies, and processes.

• Effective ability to use and learn computers, technology, software, and applications at level of sophistication required for the duties of the position, including, without limitation, Microsoft Office (Outlook, Word, Excel, and PowerPoint), the internet, and computerized maintenance management systems.

• All University of Portland positions require the ability to quickly learn and use new technologies, software, and applications in depth and at level of proficiency required for duties of the position. In most situations, the necessity of learning, using, and supporting new technologies, software, and/or applications does not change a job description nor make the position one that involves higher level duties.

Physical Requirements

• Frequently: ability to interact and communicate with members of the University and others as necessary.

• Frequently: sit, perform desk‐based computer tasks; use fine manipulation and grasp; use a telephone; write by hand; sort and file paperwork.

• Occasionally: ability to attend events and activities on or off campus or provide trainings.

• Occasionally: ability to quickly navigate campus and buildings independently in all weather conditions to accomplish job duties.

• Occasionally: stand and walk; twist; lift, carry, push, and pull objects that weigh up to 10 pounds.

Working Conditions

• Hours of employment: sometimes may require working flexible, irregular, and/or longer hours, including early mornings, evenings, nights, and weekends, when necessitated by projects.

• Work-related stress: sometimes there may be stress from work-related situations such as those involving challenging, important, urgent, time-sensitive, or multiple matters.

Work Standards

• Respect for the University's mission and Catholic identity: demonstrates commitment to learning, respecting, and contributing to the mission of the University, a Catholic and Congregation of Holy Cross institution. The University's mission statement states in relevant part: "we pursue teaching and learning, faith and formation, service and leadership in the classroom, residence halls, and the world."

• The full Mission Statement is at: www.up.edu/about/mission.

• The University's Statement of Inclusion states in relevant part: "Our belief in the inherent dignity of each person is founded upon the social teaching of the Catholic Church. At the center of that teaching is the fundamental mandate that every person, regardless of race, color, religion, gender, sexual orientation, social or economic class, age, or disability shall be treated with respect and dignity."

• The full Statement of Inclusion is at: www.up.edu/disclosures/inclusion.

• Promote culture of safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Compliance with laws and policies and procedures: subject to and expected to comply with all applicable University, departmental, and other applicable policies and procedures, including but not limited to, the personnel, business, and/or other policies of the University.

• Compliance with driving-related laws and requirements: when conducting university business while driving, must comply with the Oregon Vehicle Code and University of Portland driving requirements.

• Interpersonal skills: demonstrates the ability to work professionally with all University of Portland community members, external organizations, and any other person or organization employee interacts with in his or her University capacity.

Benefits

Medical and dental insurance, life insurance, sick time and vacation time consistent with University policies, long-term disability insurance, flexible spending account benefits, tuition remission benefits generally starting after 90 days (employee) or 2 years (spouse and children) of employment, retirement contributions generally starting after 2 years of employment, and eligibility for the University's home purchase assistance program consistent with program requirements. (Benefits are subject to all relevant University policies, practices, contracts, and any other relevant materials.)

Posting Detail Information

Posting Number S139-2023 Number of Vacancies 1 Estimated Start Date Open Date 05/07/2024 Close Date Open Until Filled No Special Instructions Summary