Program Support Technician Senior

Title: Program Support Technician Senior DSP01294

State Role Title: Administrative & Office Specialist III

Hiring Range: Salary is Negotiable and Commensurate with Experience.

Pay Band: 3

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

In addition to a rewarding work experience, we offer excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, and a state retirement plan with options for tax-deferred retirement savings including employer matching.

VSP supports its personnel through a comprehensive, holistic Wellness Program. From our Therapy Dog, Piper, to full-time peer support, our wellness team teaches and coaches "cognitive fitness" for all employees every step of the way. Our Wellness Program fosters a welcoming, peer-oriented, inclusive environment with the resources to support our employees throughout their entire VSP career. We are committed to providing the best so you can be at your best!

Contact Human Resources for additional information.

• Coordinates and maintains both the Virginia Missing Children's Clearinghouse Program and the Virginia Missing Person's website.

• Acts as liaison between the National Center for Missing and Exploited Children (NCMEC) and local law enforcement.

• Responds to questions relating to proper reporting procedures.

• Monitors Perceptive as daily routine for both missing children and adults for entries.

• Collects and verifies all forms submitted by outside agencies.

• Prepares a list of missing children and adults to validate information on the National Center for Missing and Exploited Children's and Virginia Missing Person websites.

• Reviews, queries, validates, and enters data for all missing persons.

• Leads contact for Virginia National Missing Children's Day poster contest.

• Collects, analyzes, and maintains all statistical information for missing children and adults.

• Archives documents into Perceptive software.

• Generates and distributes statistical reports upon request.

• Handles information for incoming Freedom of Information Act (FOIA) requests.

• Attends meetings and updates the missing CAse management, Records management, Dispatch System (CaRDS) program with the Richmond Sheriff's Department.

• Maintains the email accounts for all media, schools, and law enforcement agencies.

• Files and maintains all alert information.

• Receives and reviews all incoming tips.

• Forwards any leads that are received by our Agency to the appropriate law enforcement agency.

• Assists with completes all other duties as assigned by supervision.

Minimum Qualifications

• Working knowledge of Agency and state policies and procedures as related to the subject area or a program; of research and data collection methods and techniques; of data verification and analysis; and of standard office practices, procedures, and equipment.

• Skill in using Microsoft Office applications to include Word, Excel, Exchange/Outlook, basic computer operations, automated systems, web-based applications, and databases.

• Demonstrated ability to analyze and interpret policies and procedures; to research and collect data; to review, and verify data for accuracy; to collect, analyze, maintain statistical information for a program; and to collect, interpret, summarize, and communicate information orally and in writing in English.

• Ability to deal tactfully and courteously with the public and to respond to inquiries from internal and external contacts; to multi-task and adapt to fast paced environments; to work independently and as a member of a team; and to establish and maintain effective working relationships with associates, educational representatives, government agencies, law enforcement, and the general public.

• High school diploma or equivalent.

• Experience indicative of good communication and interpersonal skills required.

• Must be eligible to become Virginia Criminal Information Network (VCIN) certified, which requires either United States citizenship or a lawful permanent resident of the United States and eligible for naturalization.

Additional Considerations

• Progressively responsible administrative and technical experience in a criminal justice environment preferred.

Special Instructions

A BACKGROUND INVESTIGATION SHALL BE REQUIRED OF EACH SELECTED APPLICANT

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on June 21, 2024. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at civilianemployment@vsp.virginia.gov.

The Department of State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation, or any other categories protected by applicable federal, state, or local laws.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

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