Program Support Supervisor II [M - F; 6:55Am To 3:25Pm]

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

UW Facilities manages the University's buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Energy, Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups, are the Business Intelligence & Information Technology group and the Finance & Administration group. Please visit UW Facilities web page for more information: UW Facilities.

Maintenance & Construction (M&C) is responsible for general maintenance, repair, and renovations of all University of Washington (UW) main campus facilities including building interiors, exteriors, and grounds, as well as logistics, moving, and disposal of surplus equipment and furniture.

We have an outstanding opportunity for a Program Support Supervisor II to supervise program support staff under general direction of the Maintenance Zone Manger; provide high level confidential administrative support to the Maintenance Zone Manager, Maintenance & Construction (M&C).

Primary Duties and Responsibilities

Maintenance Program Support

• Assist in planning, implementing, and evaluating NE Zone policies and procedures in the following areas:

• Continued expansion and implementation of the Trakka key management system across the zone.

• Continued integration of Facilities M&C's SharePoint platform into our daily operations.

• Help Implement and monitor the Microsoft Teams platform in a way that enables better real time communication and information sharing.

• Contribute as a member of the NE Zone Leadership Team in weekly continuous improvement meetings and help decide on appropriate policy and procedure adjustments as we continue to adopt mobile and cloud technologies and related best practices in their use.

• Assist the NE Zone Project Manager by gathering and developing information to support budgetary requests and project income and expenditures. Help with spend plan tracking, biennium close outs and other related project accounting matters.

• Ensure continuous effective customer service for incoming communications.

• Coordinate with UW Facilities Partner Resources personnel to handle the processing of the FMLA and Disability Accommodation policies and procedures for employees.

• Prepare correspondence, records, reports, forms, memoranda and other material for the Zone Manager, Maintenance Supervisors and Zone Project Managers.

• Facilitate the M&C recruitment process.

• Employ AiM, computerized maintenance management system, to monitor and resolve issues regarding budgetary requests, payroll discrepancies, and the purchase of departmental equipment.

• Employ University and internal computer systems including Workday, eProcurement and TMS to obtain information.

• Maintain Zone records such as MAES (Maintenance Employee System) and key inventories.

• Coordinate office equipment ordering and maintain records of purchase.

• Maintain filing systems, including departmental employee files.

• Maintain official Zone bulletin boards.

• Follow University Records Retention Schedule requirements.

• Perform the duties of a Program Assistant.

Personnel

• Responsible for the overall supervision, development, and management of assigned staff personnel.

• Monitor, inspect and assess employee performance providing feedback necessary to meet performance standards.

• Address and resolve employee performance and behavioral issues.

• Implement and participate in employee corrective action as required.

• Conduct annual performance reviews of assigned personnel.

• Review and approve timecards.

• Review and approve leave requests according to policies and procedures.

• Ensure direct report personnel attend required training as scheduled.

• Input training attendance information into the Training Management System (TMS).

• Assist Maintenance Supervisors with information from TMS when requested.

Organizational Leadership and Engagement

• Positively support all management directives and actively promote the purpose and foundational values of M&C.

• Assist the NE Zone management team with work order metrics and related analysis.

• Ensure adherence to M&C protocols and all University and UW Facilities policies and procedures including the UW Facilities Leadership Standards, Individual Accountability Protocols (IAP), and Management Accountability Protocols (MAP).

Coordination

• Communicate with Maintenance Zone personnel, other UW Facilities shops as well as external business partners such as Partner Resources and Payroll to facilitate work.

• Promote excellent customer service through effective, courteous, and professional interactions with clients, colleagues and the campus community.

• Represent M&C at meetings promoting the professionalism of the organization.

• Participate in peer unit meetings for the purpose of standardizing implementation of department-wide policies and procedures.

Other

• Other duties as required

Core Competencies

• Demonstrate personal integrity and trustworthiness.

• Manage stressful situations and changing priorities effectively.

• Anticipate, recognize and resolve problems.

• Be responsible and accountable.

• Use organizational skills and provide attention to details.

• Maintain a positive, optimistic, and success-oriented attitude.

• Exercise professionalism, which includes being tactful and courteous.

• Exhibit a professional work ethic.

• Continuously promote a safe work environment.

Requirements include:

• High School graduation or equivalent
• AND three years of experience providing business operations support in a maintenance and/or construction and/or facilities environment OR equivalent education/experience.

Additional Requirements include:

• Excellent interpersonal and oral/written communication skills and a proven ability to work successfully with people at all levels throughout the organization and with a wide range of internal and external stakeholders.

• Able to maintain professional behavior and composure in a fast paced, dynamic, customer service-driven environment.

• Excellent problem-solving skills.

• Ability to anticipate and recognize problems, and develop and implement creative, cost-effective solutions.

• Able to function within a complex regulatory environment.

• Demonstrated ability to effectively interpret and apply standards, regulations, policies, and procedures.

• Excellent organizational skills.

• Able to work independently and successfully prioritize and coordinate multiple programs and assigned tasks.

• Demonstrated flexibility to meet changing and unpredictable requirements.

• Must possess strong personal integrity, trustworthiness, and professional work ethic.

• Proven ability to lead by example in both performance and behavior and to hold employees accountable to established expectations.

• Demonstrated positive, optimistic, success-oriented attitude and ability to positively support the organization, applicable policies, and management decisions.

• Proven ability to take direction, meet expectations, and work cohesively as a member of a team.

• Demonstrated proficiency with standard productivity software including Microsoft Office Suite or equivalent products.

• Possession of a valid Washington State driver's license.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired:

• Demonstrated successful experience with computerized maintenance management systems.

• Demonstrated experience with University procedures and processes.

• Demonstrated experience providing administrative support to senior management personnel.

• Demonstrated experience supervising clerical employees supporting a varied and complex operation.

• Demonstrated experience in a skilled trade work environment.

• Demonstrated experience working in a customer service-oriented operation.

Conditions of Employment:

• May be required to accept variable work shift.

• Must be able to work in multiple locations.

• Must be able to work in a non-smoking environment.

• Regular and predictable attendance is required

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.