Program Support Specialist

General Job Information

Job Summary

This position is located in the Department of Employment Services (DOES), Office Workforce Federal Programs. The Department of Employment Services (DOES) mission is to connect District residents, job seekers, and employers to opportunities and resources that empower fair, safe, effective working communities.

Duties and Responsibilities

Participates in analytical studies based on examination of management needs. Identifies researches and analyzes programs issue or problems; and presenting results.

Evaluates current procedures to improve operational efficiency, and makes recommendations to improve program(s) activities and services. Recommends administrative strategies or changes in internal operating procedures to incorporate new requirements, and to improve, expedite and eliminate management problems. Participates in the development of procedures and guidelines in order to satisfy the goals of the department or agency.

Devises means of improvement, and consolidates and/or standardizes administrative forms and procedures. Participates in improving effectiveness in meeting schedules, deadlines, priorities and production goals. Provides assistance and participates in the coordination of special assignments to coordinate and resolve general management matters and other appropriate issues and projects related to the functional responsibilities of the program(s).

Coordinates and monitors practices and procedures utilized by the program staff to ensure compliance with all applicable regulations and procedures. As directed by supervisor, handles complaints and problems, non-complex in nature.

Researches and gathers data; conducts fact-finding investigations; and develops results or recommendations. As requested, obtains, coordinates, and prepares or edits responses for administrative and programmatic information requests. Receives and reviews incoming correspondence, performs required research and prepares appropriate replies.

Generates spreadsheets, charts, summary tables, and statistics used in various reports and presentations. Provides assistance in tracking data or documents in reference to agency or agency program{s). Generates internal and external documents or correspondence that assists in the workflow of the program operation. Collects various program information and data involving documents dealing with agency or departmental program(s), project activities, services, policies and procedures. Prepares various reports, analyses, and documents in final form through the use of personal computer (PC). Makes effective use of computers and word processing equipment in writing and related work assignments.

Qualifications and Education

Specialized Experience: Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licenses and Cerifications

None.

Work Environment

The work is performed in an office setting.

Other Significant Facts

Tour of Duty: Monday

• Friday; 8:30 a.m.

• 5:00p.m.

Duration of Appointment: Career Service

• Term (Not-to exceed 13 months)

Pay Plan, Series and Grade: CS-0301-09

Promotion Potential: No known promotion potential

Collective Bargaining Unit: This position is in the collective bargaining unit represented by AFGE Local 1000 and you may be required to pay an agency service fee (dues) through direct payroll deduction.

Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.