Program Support Specialist

Pyramid Healthcare Philadelphia , PA 19019

Posted 7 days ago

Scope of Position & Technical Competency -:

  • Listens, monitors and observes clients.
  • Provides support to the Partial Program Supervisor.
  • Maintains safe, orderly, clean and therapeutic physical environment for clients including crisis intervention.
  • Coordinate activities including lectures, recreation, and meetings.
  • Follows objectives of treatment plans.
  • Communicates with staff either verbally or in written communication logs.
  • Prepares files and takes messages for the doctor.
  • Makes authorization reviews calls.
  • Attends company meetings.
  • Attends trainings as necessary.
  • Trains new staff on unit, program, and milieu.
  • Evaluates behavioral and emotional needs of clients and provides input.
  • Administers Instant UDS or mouth swab, document results.
  • Assisting with interventions with clients.
  • Transports clients to meetings, pick-up and drop-off clients, do store runs, drop-off and pick-up discharges and to ancillary services.
  • Drives clients to daily outings such as community service, grocery shopping.
  • Keep budget of programming costs (parking/ezpass, food, art supplies, other materials).
  • Orient clients and new staff to unit, program, and milieu.
  • Clerical duties as needed.
  • Strong skills in D&A and/or mental health treatment.
  • Socialize with clients during leisure time and lunch.
  • Helps to maintain a strong clinical program and ensures staff is present with client/s at all times.
  • Staff able to work together to effectively meet the needs of the clients.
  • Maintains positive relationship with clients.
  • Complete required trainings and mandatory training hours.
  • Transports clients to and from Day program.
  • All other tasks as appropriate and assigned.

Technical Competencies:

  • Capable of role modeling to the clients.
  • Helps to maintain a strong clinical program.
  • Staff able to work together to effectively meet the needs of the clients.
  • Maintains positive relationship with clients.
  • Complete required trainings mandatory trainings hours.
  • Strong skills in D&A and mental health treatment.
  • A working knowledge of HIPAA, Licensing, DDAP, DHS, and CARF regulations.
  • Valid Drivers License.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcares mission.

Requirements

Education, Experience:

High school diploma or equivalent. Preferred Associates or Bachelors in Behavioral Health field. Valid drivers license. Drug and Alcohol/ Mental Health experience. Facilitating process groups and family sessions.

Job-related Behavioral Characteristics:

Demonstrates professionalism, leadership, confidentiality, strong social communication skills, time-management, organized. Must possess skills to communicate effectively and interact well with people of diverse backgrounds. Excellent oral and written communication and interpersonal skills. Ability to problem solve by gathering and analyzing information, working well in an individual/ group problem solving situation, and showing initiative in problem solving. Maintains professionalism and does not show favoritism. Maintains consistency with clients, staff, visitors, and the public. Ability to handle a crisis situation and react appropriately. Flexibility and adaptable. Ability to make decisions in an objective and ethical manner. Calm and decisive in crisis situations. Ability to sustain a team environment, drive continuous improvement projects, confidentiality, excellent problem-solving skills and excellent communicator within the team framework.

Benefits

  • Medical, dental, vision, and life insurance
  • Paid days off
  • 401k
  • and more!!
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Program Support Specialist

Pyramid Healthcare