Program Support Specialist

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone's job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Expectations

The Program Support Specialist is responsible for overseeing the day-to-day operations of the lobby area of the Career Centers Monday through Friday and for assisting the Career Center participants.

Responsibilities

• Answers and routes all incoming calls to the appropriate parties. Messages will not need to be taken unless it is an emergency, or the call is transferred back to the reception area.

• Gives information regarding services available through Career Centers

• Schedules appointments for Career Center staff as needed.

• Signs job seekers up for our services, daily check in for the resource center.

• Assists job seekers in the resource center with emails, resumes and online applications when needed.

• Pre-screens participants and review paperwork necessary to receive supportive services.

• Copies I-9 information for Intake and Career Coaches as needed.

• Accepts employment applications for Goodwill positions and update EEO spreadsheet and other reporting requests as assigned.

• Maintains updated job leads online and in the career center.

• Keeps daily count of new and returning Career Center visitors.

• Ensures the reception area is attended during operation hours.

• Handles tracking of all visitors with the log and distributes all Board Members ID Badges when they arrive for special meetings or events if necessary.

• Closes out the Office area at the end of the day - which includes turning off all machines/lights, forwarding the calls to night ring, securing all doors in the lobby and reception area.

• Assists in any other projects or tasks as determined by management.

Education, Experience, and Requirements

• High school/ GED completion.

• Minimum of 2 years of experience as a receptionist or administrative assistant preferred.

• Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.

• Handles numerous calls promptly; has exceptional phone skills that can place people on a continuous hold and answer their calls in turn as well as manage the line in the main lobby.

• Proven reliability and meeting attendance expectations.

• Must possess strong interpersonal skills with excellent communication skills.

• Bilingual a plus.

• Exhibits a high level of integrity and business ethics.

• Exhibits a high level of adaptability and flexibility.

Environmental Factors

• Majority of duties will be performed in an office environment with regulated temperatures.

Physical Factors

• Able to lift, carry, push, and pull a minimum of 25 pounds.

Prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.