Program Support Clerk(Oa)

Summary

The position is located in the Facility Management Department of the Facility Support Directorate located in the Captain James A. Lovell Federal Health Care Center (FHCC) in North Chicago, Illinois. The James A. Lovell Federal Health Care Center is larger than just a single Facility, but rather a system of facilities throughout Northeastern Illinois which provide medical Care and dental services to U.D. military Veterans, Recruits, Active Duty, and eligible beneficiaries.

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Overview

• Accepting applications

• Open & closing dates

04/23/2024 to 05/01/2024

• Salary

$44,180 - $57,431 per year

• Pay scale & grade

GS 5

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Location

1 vacancy in the following location:

• North Chicago, IL 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Not Required

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CAZP-12395245-24-BT

• Control number

788031900

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This job is open to

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

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Duties

Program Support

Maintenance of the Work Order System

• Maintains the Computerized Engineering Work Order Management System through DHCP/Outlook. Analyzes incoming computerized or written work orders for compliance with station and FHCC policies and procedures.

• Screens all work orders for completeness. When work orders are incomplete, incumbent contacts requestor by phone to request additional information. Incumbent evaluates and prioritizes all requests received (verbally or written), codes and then enters (types) all required information into DHCP Work Order System. Properly distributes work orders to assigned shop for execution of the requested work.

• Monitors the work order system on a daily basis and provides each shop with status of their orders, upon request. Runs computerized printouts by shop areas, listing all work orders over 30 days old. Meet with Shop Forman to verify status reports and makes necessary corrections to keep this information current.

• Maintains the work order system by monitoring status, closing our work orders when complete, And properly filling completed orders for future reference, if required. All closed out entries are checked for accuracy prior to being filed.

Mail, Correspondence and Reports???????

• Prints PM schedules monthly for distribution to the shops for required work performance of preventive maintenance tasks. Upon completion of the field work by journeymen tradesmen, makes computerized entries closing out the PM's. Also enters any changes to the system information if changes are noted by technicians.

• Types general correspondence (memorandums, work schedules, timesheets, training

• schedules, minutes from various shop meetings, injury reports, construction specifications, etc.) for the Maintenance & Repair Foreman and for the various Shop Foremen, as directed.

• Copies reports for distribution and sends/receives faxed materials as directed by immediate Supervisor and /or shop foreman.

• Receives all incoming shop mail twice daily. Makes distribution to appropriate shops by sorting and placing in proper mailboxes located within incumbent's office area.

???????

Work Schedule: Monday

• Friday 7:00am

• 3:30pm

Telework: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Clerk(OA)/PD065710

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Training-Service Agreement and Mobility Agreement required

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/01/2024.You may qualify based on your experience and/or education as described below:

• Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Communication and interpersonal relations, including the ability to appropriately and courteously relate to internal and external customer.

• Maintenance of confidentiality of patient/employee information, electronic and print.

• The medical center performance improvement program.

• How to work and function in the medical center in a safe manner, including infection control and the correct operation of equipment.

OR

Education

• Four years above high school. For GS-5 level positions only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience

You will be rated on the following Competencies for this position:

• Computer Skills

• Customer Service

• Writing

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is mostly sedentary and performed inside the clinic. There is some walking, stooping, bending, and lifting of light supply items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Financial Disclosure Report: Not required

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.