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Program Support Assistant

Expired Job

Veterans Affairs, Veterans Health Administration Minneapolis , MN 55401

Posted 4 months ago



This position is under the Sterile Processing Services (SPS) Section of the Midwest Health Care Network (VISN 23) VA Medical Center in Minneapolis, Minnesota.


Some of the duties and responsibilities of this position include (but are not limited to):
Responsible for a wide variety of functions related to the processes of the SPS department and Reusable Medical Equipment program
Responsible for data by developing, interpreting, planning and applying policy to meet the program metrics and budgets by developing data collection routines and reports
Develop electronic data management systems based on above collections and analysis needed to maintain critical operating information
Maintains accurate inventory of records, makes recommendations for the disposition of records and serves as the point of contact to all SPS employees regarding the maintenance of paper and electronic records
Creates and manages computer access accounts for employees
Communicates and coordinates activities between SPS and facility departments
Coordinates special studies/projects as delegated by the department leaders to resolve process problems identified by management
Organizes meetings as necessary creating invites in Outlook and reserving rooms, preparing agendas and needed equipment
Perform other related duties as assigned Work Schedule: Monday-Friday, 8:00am - 4:30 pm
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

Travel Required

Not required

Supervisory status


Promotion Potential


Job family (Series)

Similar jobs


Conditions of Employment

Must be a U.S. citizen
Subject to a background/security investigation
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
May be required to serve a probationary period
Selected applicants may be required to complete an online onboarding process


In order to qualify for this position, you must possess the following: One year of specialized experience equivalent to the next lower grade level in federal service.

Specialized experience is that which has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specific qualifying specialized experience for this position (which should be documented on your resume) is: experience as a Program Support Assistant, Secretary, Clerk or similar role performing customer service; working together on a team; responding clearly to common requests or questions about patient care coordination functions; and interacting with Medical Center staff to support the office by placing work orders, accepting mail and other deliveries, and preparing a variety of recurring reports.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

Administration and Management
Analytical Thinking
Computer Skills
Customer Service

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week.

All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


There is no educational substitution at this grade level.

Additional information

Physical Requirements:
The work is primarily sedentary, although some slight physical effort may be required.

Walking, standing, bending, carrying of light items will be required. There may be occasional travel required both within the facility and to the CBOC's.

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.

This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at .

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online view the following link for information regarding an .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position.

Please follow all instructions carefully. Errors or omissions may affect your eligibility.

Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:
Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors. Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).

Background checks and security clearance

Security clearance

Drug test required


Required Documents

IMPORTANT: Please ensure your resume include up-to-date contact information (phone number(s), email address(s), etc.)

To apply for this position, you must provide a complete Application Package which includes:


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.

Please use this to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

Cover Letter
Other Veterans Document

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.

You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.

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Program Support Assistant

Expired Job

Veterans Affairs, Veterans Health Administration