Program Support Assistant (Oa)

Summary

The incumbent will have significant responsibility with tracking and trending performance measures, strategic initiatives, patient satisfaction, and quality metrics associated with the delivery of care to inpatients/outpatients within the assigned subspecialties of Nursing Service.

THIS IS NOT A REMOTE POSITION

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Overview

• Accepting applications

• Open & closing dates

03/21/2024 to 03/26/2024

• Salary

$39,576 - $51,446 per year

• Pay scale & grade

GS 5

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Location

1 vacancy in the following location:

• Fargo, ND 1 vacancy

• Remote job

No

• Telework eligible

Yes-Ad-Hoc, at Supervisors discretion.

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CBSY-12362207-24-AM

• Control number

782907700

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

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Duties

Duties for this position include but are not limited to:

• Manages delinquent encounters and assisting staff in rectifying delinquent documentation

• Monthly Decision Support Systems (DSS) Labor Mapping and Human Resources (HR) staffing lists

• Assists with gathering pertinent information and data to support proficiency assessments

• Monitor new employee orientation program, including following up on completion of orientation

• Develops knowledge in Lean Concepts and assists Nurse Managers and Associate Chief Nurse with development of project workflow charts and graphs, and internal mechanisms for trending and reporting data, workflow efficiency, and program development

• Aids in processing of personnel management activities for respective Nurse Managers and Associate Chief Nurse

• Manages workflow, documentation, database, and personnel actions based on the Nurse Professional Standards Board

• Has knowledge of the records management process and supports the records management program. Maintains files and records in accordance with federal records management regulations within the ADPC Service

• Maintains tracking and entry of changes in personnel competency folders and ensures that folders remain current

Work Schedule: Monday

• Friday 8:00 am

• 4:30pm

Position Description Title/PD#: Program Support Assistant (OA)/PD40327A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit Status: Yes, under AFGE

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being

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Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job

• Subject to a background/suitability investigation

• May serve a probationary period

• Selective Service Registration is required for males born after 12/31/1959

• A complete application package; Resume, Transcripts, etc.

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

• Must be able to type 40 words per minute.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

• Specialized Experience: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes, but is not limited to: Providing courteous customer service; Receiving and directing service requests; Utilize various computer database systems; Familiarity with functions of office automation software to input and retrieve data; Clerical and administrative support experience; Receiving and referring phone calls; Understanding of rules, regulations and policies/procedures of the Health Care Center. (Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week).

OR

• Education: Applicants may substitute education for the experience required for the GS-05 level. Applicant must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. (Transcripts must be submitted at time of application)

OR

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond high school. NOTE: Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

You will be rated on the following Competencies for this position:

• Computer Skills

• Information Management

• Integrity/Honesty

• Organizational Awareness

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Transcript Reminder

• If you are basing your qualifications on education, or a combination of education and experience, you must submit a copy of your transcripts (official or unofficial) with your application.

• Please ensure a graduation/completion date is clearly seen on your transcript.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.