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Program Support Assistant (Patient Care Services)

Expired Job

Department Of Veterans Affairs Ann Arbor , MI 48103

Posted 2 months ago

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  • Duties

HelpDuties Summary

This position is the Program Support Assistant assigned to the VA Ann Arbor Healthcare system Patient care services. This incumbent serves as the Program Support Assistant for the Associate Chief Nurse (ACN) of operations and Nurse Recruiter.

Learn more about this agency


Incumbent is also responsible for exercising independent decision making in the development and maintenance of spreadsheets to support the nursing recruitment process and to obtain greater efficiency in electronic processes. Enters and updates information into spreadsheet for efficient applicant-tracking on a regular basis.Incumbent manages and creates reports and forms from the spreadsheets and determines organization of the data in the spreadsheets, assigns names and definitions ot various records and fields. Oversees the security of the spreadsheets and controls the information placed in or deleted from same.

Incumbent is responsible for assembling materials presented to the Nurse Professional Standards Board(NPSB) concerning appointments.

Responsible for assembling materials presented to the Nurse Professional Standards board (NPSB) concerning appointments.

Responsible for the systematic process of screening and evaluating nurse qualifications and other credentials, including licensure, registration, certification, required education, relevant training and experience and current competence. Maintains confidentiality of materials and/or matters in the office of patient care services and nurse recruitment. Incumbent collaborates with Human Resources staff in assisting with the credentialing process.

Incumbent autonomously resolves problems encountered by applicants or current staff inquiring about job opportunities. Notifies applicant, as warranted , of proper recruitment procedures, documentation requirements and application deadlines. Responds to inquiries regarding vacancies and the hiring/application process in a courteous manner. Able to navigate applicable websites and direct applicants to view current job postings.

Incumbent schedules nursing staff interviews and maintains timelines of the application flow process and days to hire.

Work Schedule: Monday-Friday 7:30am-4:00pm

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: 5737-O

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential

  • Job family (Series)
    0303 Miscellaneous Clerk And Assistant

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/22/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

    Examples of specialized experience would include: Working independently, making decisions based on guidelines precedents and regulations and performs duties in such a manner that only minimal supervision is required. Plans and organizes work with general assistance from the ACN and the nurse recruiters to meet local and VA-wide time frames to complete reports and analysis requirements.

You will be rated on the following Competencies for this position:

Competencies Bullets:

Knowledge of Nurse Professional Standards Board and VHA Qualification standards

Knowledge of nursing organization structure, mission, policy and services offered

Knowledge of service goals, priorities, duties, policies, commitments sufficient to perform technical and administrative tasks independently or with minimal supervision.

Ability to maintain confidentiality of information in all matters

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:
The work is sedentary.

Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, or carrying of light items (medical records, computing devices, manuals, papers, books, small parts). The work requires manual dexterity for computer data entry, office machine operation and filing. However, in general, the work does not require unusual physical demands. The work does require emotional stability to resolve crisis situations


There is no educational substitution at this grade level.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.

Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.

Department of Education. Applicants can verify accreditation at the following website:

All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

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Program Support Assistant (Patient Care Services)

Expired Job

Department Of Veterans Affairs