Program Support Assistant (Oa)

Department Of Veterans Affairs Fayetteville , AR 72701

Posted 2 months ago

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The incumbent serves as the Program Support Assistant (PSA) for the QSV Service which his strategically aligned under the Medical Center Director. The QSV staff coordinates efforts to ensure compliance with the internal/external accreditation and regulatory standards/guidelines throughout the Veterans Healthcare System of the Ozarks (VHSO).

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The PSA provides specialized administrative and program support for the organization's QSV Program. The incumbent is responsible for management for several quality assurance databases, for tracking and review of abnormal lab results (i.e. occult fecal blood tests) and preparation of regularly scheduled and ADHOC reports, data entry, and analysis in addition to other program support activities.

Major Duties and Responsibilities:

Interacts with members of staff, agency and persons outside agency.

Involves contact with patients, visitors, and callers.

Assists in planning, review and reporting of data/statistical results.

Provides education to committee recorders and service assistants.

Schedules and attends a variety of committee and team meetings.

Ensures survey/visits are planned, complete and communicated timely.

Processes incoming and outgoing quality management materials.

Prepares memorandum, minutes and other forms of written communication.

Prepares recurring internal reports and documents.

Collects information and prepares collaborative replies to correspondence or reports.

Enters pertinent information into electronic databases and tracking system.

Utilizes office-based software programs.

Serves as Automated Data Processing Application Coordinator (ADPAC).

Oversees processing of timecards.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday

  • Friday, 8:00am

  • 4:30pm, based on needs of service, tour may be changed to 7:00am

  • 3:30pm or 7:30am

  • 4:00pm.

Telework: Not available

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/PD564-03126-A and PD564-03126-A

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0303 Miscellaneous Clerk And Assistant

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  • Assistants, Office

  • Office Assistants

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/03/2020.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

FOR THE GS-06: Do you possess One year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization? Examples of specialized experience would typically include, but are not limited to: some knowledge of budget and procurement practices, some knowledge of regulatory agencies, accreditation, performance metrics, and quality/safety programming, communication, computer, and organizational skills to support administrative office functions, and some knowledge of VHSO health care system to include CBOCs, and role of QSV in clinical/operations.


Do you possess graduate education where it is directly related to the work of the position.

FOR THE GS-7: Do you possess One year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization? Examples of specialized experience would typically include, but are not limited to: knowledge of budget and procurement practices, knowledge of regulatory agencies, accreditation, performance metrics, and quality/safety programming, communication, computer, and organizational skills to support administrative office functions, and knowledge of VHSO health care system to include CBOCs, and role of QSV in clinical/operations.


Do you possess graduate education where it is directly related to the work of the position.

You will be rated on the following Competencies for this position:

  • Communications

  • Computer Skills

  • Customer Service

  • Writing

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:The work is predominately sedentary. Typically, the employee sits comfortably to do the work. However, occasions may arise which require walking, standing, bending, or carrying lightweight items (to set up for education sessions/education fairs, etc.).

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


A transcript must be submitted with your application if you are basing your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Program Support Assistant (Oa)

Department Of Veterans Affairs