Program Support Assistant (Oa)

Summary

This Program Support Assistant (OA) is located within the Medicine Service department at VA San Diego Healthcare System and provides administrative management support to one or more assigned sections within the service (e.g., Cardiology, Endo metabolism, Gastroenterology, Hematology/Oncology, Nephrology, Pulmonary, Rheumatology/Allergy, Sleep Medicine).

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Overview

• Accepting applications

• Open & closing dates

02/29/2024 to 03/20/2024

• Salary

$50,246 - $65,322 per year

• Pay scale & grade

GS 6

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Location

1 vacancy in the following location:

• San Diego, CA 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CBSX-12335311-24-MK

• Control number

779273600

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

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Duties

Major duties include but are not limited to:

• Obtains and evaluates applicable performance data from a variety of readily accessed source documents.

• Performs basic analysis of the data prior to developing reports or providing information to staff or targeted audiences.

• Reports are prepared for the Section Chief, Medicine Service Office, Chief of Staff/Director, Performance Improvement Management Service (PIMS), Nursing and Patient Care Services, Education Service, and VISN 22/Central Office.

• Assists the Section Chief with monitoring and reviewing clinical capacity, patient appointment lead times, anticipated workload, and provider schedules/duty hours and occasionally confers with Health Administration Services staff to coordinate patient scheduling.

• Develops reports and visual aids to track and explain trends and to communicate information to the Section Chief for evaluation and modification of program operations and milestones.

• Responsible for the management and coordination of their assigned Section's administrative operations.

• Through in-depth knowledge of the role and responsibilities of the Section Chief, the incumbent resolves problems associated with the day-to-day operation of the programs he/she oversees.

• Formulates plans and provides advice to attending physicians, residents and fellows associated with the Section, resolving administrative problems.

• Provides personnel management and other administrative support and acts as liaison with Medicine Service Office, Professional Credentialing Office, Human Resources, Department of Medicine/UCSD, and appropriate UCSD Divisions.

• Monitors on-going VA and UCSD personnel and leave/payroll actions involving Section staff and notifies staff of changes in base salary, eighths allocation, within grade increases, benefits, consult service or attending schedules, resident rotation/educational activities, TMS educational requirements/mandatory training, etc.

• Submits personnel actions based on direction from the Section Chief and other Medicine Service staff.

• Alerts supervisor and Medicine Service Office staff of potential problems that may require Medicine Service or human resources intervention, collaboration, or correction.

• Coordinates and prepares or assists with personnel requests for the Section, including recruitment, eighths allocation, travel, leave, promotion, termination, and education requests for supported physicians and administrative staff.

Work Schedule: Monday-Friday, 7:00 am to 3:30 pm PST

Position Description Title/PD#: Program Support Assistant (OA)/PD11926A

Virtual: This is not a virtual or remote position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit: Yes

Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work.

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Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job

• Subject to a background/suitability investigation

• May serve a probationary period

• Selective Service Registration is required for males born after 12/31/1959

• A complete application package; Resume, Transcripts, etc.

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Provides a wide variety of information/data to clinical and administrative staff and supervisors regarding clinical and administrative activities. Extracts, summarizes, analyzes and identifies acute events, demographic data and performance indicator compliance to determine significant trends and issues in the Section's workload, funding, staffing, space, and equipment requirements.

Proficiency Requirements

In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test.

• 40 words per minute typing speed.

There is no educational substitution for the GS-06 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.