Program Support Assistant ( Fisher House)

Summary

The primary purpose of the Program Support position is to assist the Fisher House Manager in providing temporary lodging - a "home away from home" - to family members of patients being treated at the VA Lexington Health Care System by participating in the direct, on-site management and administration of the Fisher House program.

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Overview

• Accepting applications

• Open & closing dates

07/03/2024 to 07/17/2024

• Salary

$49,025 - $63,733 per year

• Pay scale & grade

GS 7

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Location

1 vacancy in the following location:

• Lexington, KY 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CBTG-12463900-24-MH

• Control number

798360300

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This job is open to

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Please be advised this vacancy is opened to Current and Permanent Lexington VA Healthcare System employees and CBOCs that are aligned with Station # 596. If you are unsure of if your current duty station falls under the correct Station # to be considered for this position, you can verify your Station # by referring to Box 40 on your most recent SF-50. The first 3 alphanumeric values should read 596 in order to be considered for this position.

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Duties

The core duties of this position include but are not limited to:

• Serves as the point of contact for initial inquiries regarding policies, procedures, standards; lodging eligibility; referral processes; staff volunteer opportunities; responsible for monetary and offer of in-kind donations.

• Conducts orientation and ensures all Fisher House standards and house rules are followed.

• Serves with full program authority in the absence of the Fisher House Manager including supervision of staff and volunteers.

• Receives and addresses guest complaints using tact and diplomacy. Enforces compliance of program expectations, including the removal of the guest.

• Complies with health, safety, privacy, sanitation rules and regulations. Will assist with monitoring cleanliness and safety of the communal living areas and guest rooms as needed.

• Assists in the preparation and tracking of work orders relative to repair and maintenance issues.

• Plans and develops controls and procedures regarding acceptance of donation and gifts.

• Assists in the development and update of informational bulletins, brochures, and resident packets.

• Ensures funds are protected and accounted.

• Implements Fisher House Manager's new procedures, regulations and guidelines concerning

operations.

• Establishes and maintains various automated databases on program operations such as occupancy, referral sources, average length of stay, guest demographics, etc.

• Assembles facts, evaluates information, and drafts reports and correspondence for Top Management and Central Office.

• Responsible for staff support to ensure effective planning, operation, and evaluation of an active well-balanced Voluntary/Community Relations Program.

• Authorized to terminate volunteers who fail to follow established procedures.

• Has the latitude to reassign volunteers as required and to counsel them concerning violation of rules and regulations.

• Available to give lectures and presentations to the community as well as organizes tours of the Fisher House to interested community partners and other agencies on the Fisher House mission.

• Develops information and communication for use on multiple platforms within and outside of VA Lexington Health Care System, including electronic, print, and graphic design content to support the electronic Fisher House newsletter and the Fisher House website.

• Prepares a monthly house calendar, weekly house bulletins and promotional materials for events within the house for guests staying at Fisher House.

• Uses specific digital and social media platforms including writing, editing and graphic design relevant to

support a broad base of initiatives, program launches, issues, and efforts to support the broadest methods of communications with the widest audience possible.

• Performs other duties as assigned.

Work Schedule: Based on the Needs of the Service [The available tour of duties will be discussed further during the interview process.]

Telework: Position is not eligible for telework.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant ( Fisher House)/PD30460A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/17/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Applicants must possess the following specialized experience to meet the minimum qualifications for this position:

• SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Specialized experience is defined as:

• Developing, establishing, and implementing operational policies.

• Providing orientation, lectures, and presentations.

• Scheduling appointments.

• Ensuring compliance with health, safety, privacy, and sanitation rules/regulations.

• Entering, tracking, and retrieving data.

• Evaluating program's effectiveness and recommending changes for improvement.

• Verifying & electronically posting time and attendance records.

• Maintaining, coordinating, and management of funds.

• Serving as the purchase order clerk for the submission of purchase orders, requests for turn-in receipts, and management of all equipment and supplies.

• Assisting in the preparation and tracking of work orders relative to repair and maintenance issues.

You will be rated on the following Competencies for this position:

• Administration and Management

• Clerical

• Communication

• Customer Service (Clerical/Technical)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is minimally sedentary. Frequent walking, climbing stairs, standing, carrying household items and files and driving an automobile to and from project sites are required. No special physical demands are involved.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.