Program Support Assistant

Summary

This position is located in the Office of Community Care (OCC) Section under Nursing Service, Boise VA Medical Center. The primary purpose of this position is to assist the OCC staff in the processing of consults which require the OCC Program Support Assistant to coordinate Veteran community care, telephone calls and correspondence to/from Veterans and staff at the Boise VA and other Non-VA Community Providers, determine eligibility for services, and provide data collection.

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Overview

• Accepting applications

• Open & closing dates

06/25/2024 to 07/08/2024

• Salary

$39,576 - $51,446 per year

• Pay scale & grade

GS 5

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Location

1 vacancy in the following location:

• Boise, ID 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

CBSV-12450645-24-SE

• Control number

797103800

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

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Duties

The Program Support Assistant works independently with some guidance from the Chief, Office of Community Care (Chief, OCC) and will exercise good judgment in the resolution of a multiplicity of problems which present on a daily basis. The incumbent acts on their own initiative and is responsible for high level of customer service to community providers, Veterans and other staff. Other duties include, but are not limited to:

• Coordinate Veteran community care, provide directions, telephone calls and correspondence to/from Veterans and staff at the Boise VA and other Non-VA community providers.

• Performs clerical work for Utilization Management (UM) such as developing spread sheets, data collection, working on projects, taking phone calls, helping to coordinate Veteran care.

• Determines eligibility guidelines are met for the Veteran.

• Modifies and retrieves sensitive information/data for the electronic medical records, scheduling systems and/or reports.

• Coordinates administrative information between the professional clinical staff and the patient.

• Utilizes knowledge of medical terminology, medical procedures, office automation systems and Community Care regulations to obtain pertinent information from patients and VA staff to process authorizations for Veterans.

• Collaborate, communicate, set priorities and organize the work in order to meet deadlines.

• Confirm Veteran appointments at receiving community care facilities.

• Processes all incoming and/or outgoing mail and ensure that all incoming mail is properly sorted into established groups for distribution to appropriate departments and/or staff.

• Ensures incoming and outgoing correspondence are handled in accordance to local, regional and national policy.

• Strong computer skills with knowledge of Microsoft Office, CPRS, VISTA Web and Vista

Imaging.

• Assume responsibility for the confidentiality of the medical record and data information.

Work Schedule: Monday-Friday, 08:00am-04:30pm

Position Description Title/PD#: Program Support Assistant/PD605220

Physical Requirements: The majority of work is sedentary but may require walking, standing, bending and reaching,

carrying light medical/office supplies. Up to 6 or more hours per day will be spent using a keyboard and computer. Duties require frequent use of telephone, fax, copier and printer.

Work Environment: Work is performed in an office setting (cubicles) at the Boise VAMC. Employees will be in close

contact with other employees in the department.

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Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job

• Subject to a background/suitability investigation

• May serve a probationary period

• Selective Service Registration is required for males born after 12/31/1959

• A complete application package; Resume, Transcripts, etc.

• Selected applicants will be required to complete an online onboarding process

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/08/2024.

GS-05 grade level: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Specialized experience includes: Performing duties related to the receipt, intake, scanning, indexing, quality control, destruction, and transfer of health and administrative information. Electronically scanning various health information documents and reviews documents for appropriate scanning criteria. Utilizes computer and software applications for record retrieval and researching reference materials, regulations, and standards to address any issues. Utilizes knowledge of medical terminology, medical procedures, performs timely filing, retrieval, and clerical duties associated with the retention maintenance, disposition, guardianship, and control of electronic health records. Note: Experience must be fully documented on your resume and must include job title, duties, month & year starting and year ending dates AND hours worked per week. OR,

Applicants may substitute education for the experience required for the GS-05 level.

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 full years above high school or equivalent degree in any field for which high school graduation or the equivalent is the normal prerequisite . This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school (Transcripts Required) OR,

OR

Applicants may also combine education and experience to qualify at the GS-05 level: Applicants may also combine education and experience to qualify at this level. You must possess equivalent combinations of successfully completed post high school education as described above that demonstrates my ability to perform the duties of this position. For the GS-05, only education in excess of 60 semester hours (2 years) is creditable. If you qualify by a combination, your experience must be detailed in your resume and transcripts are required.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Resume Reminder - Your resume must include the following information for each job listed:

• Job title

• Duties (be as detailed as possible)

• Month & year start/end dates (e.g. June 2007 to April 2008)

• Full-time or part-time status (include hours worked per week)

• Salary/Rank etc.

• Series and Grade, if applicable, for all Federal positions you have held

• References, current or recent supervisor

Do not include the following types of information in your resume:

• Classified or Government sensitive information

• Social Security Number (SSN)

• Photos of yourself

• Personal information, such as age, gender, religious affiliation, etc.

Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. The experience stated in your resume must support your assessment responses.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.