Program Support Assistant

Summary

This position is located in the Support Services Division of the RO, where the incumbent's primary duties are to process incoming and outgoing mail while actively assisting the supervisors and management of the Support Services Division (SSD) in performing administrative work.

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Overview

• Accepting applications

• Open & closing dates

04/22/2024 to 05/07/2024

• Salary

$41,328 - $53,723 per year

• Pay scale & grade

GS 5 - 6

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Location

1 vacancy in the following location:

• Buffalo, NY

• Remote job

No

• Telework eligible

Yes-Telework frequency is determined by the Regional Office.

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

6

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

307-2024-AR-12379246-BU

• Control number

787712200

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Federal employees

• Competitive service

Current or former competitive service federal employees.

• Federal employees

• Excepted service

Current excepted service federal employees.

• Individuals with disabilities

• Internal to an agency

Current federal employees of this agency.

• Land & base management

Certain current or former term or temporary federal employees of a land or base management agency.

• Military spouses

• Peace Corps & AmeriCorps Vista

• Special authorities

Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

• Veterans

Clarification from the agency

This vacancy is open to current permanent employees of the United States Department of Veterans Affairs (VA), Veterans Employment Opportunities Act (VEOA), non-competitive eligible

• 30 percent or more eligible and Schedule A, current/permanent VA employees who are CTAP eligible, ICTAP eligible current/former federal employees, Transfer employees in Competitive service, Military spouses, and Peace Corps & AmeriCorps Vista .

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Duties

The incumbent participates actively in the management of the Administrative section of Support Services Division (SSD) by performing administrative and technical support duties. Based on a good working knowledge of the organization and the programs under the Supervisory Support Services Specialist's control, incumbent resolves problems associated with the administrative and technical work of the office.

• Maintains inventory control, ensures adequate supplies are maintained within the divisions to support continuous RO operations, oversees receipt and distribution of supply orders.

• Provides reproduction services for divisions through use of photocopy machine.

• Reproduces and makes initial distribution to divisions of regulations, circulars, forms, and other correspondence transmitted to the Publications Control Officer Mailbox.

• Sets up, operates, adjusts, maintains, and monitors the operation of single- or multiple function equipment typical of mail, duplicating and reproduction functions.

• Receives and processes all orders for forms and publications, to include maintaining inventory of forms and order forms.

• Collects and reports photocopy count data and mailroom count data for submission to appropriate entities.

• Processes all priority mail by routing to the appropriate action elements, inputs data for shipments, tracking shipments and costs, and ensuring responses with proper reporting.

• Executes control and preparation of reports by utilizing applicable computer programs.

• Operates office automation equipment for the preparation of correspondence and reports, receiving and transmittal of electronic mail, and applications used.

• Acts as liaison between Division Chief/1st Line Supervisors and other divisions' staff by providing guidance/assistance on procedures, and related matters for compliance.

• Executes processing of incoming/outgoing mail, ensuring it is properly opened, logged, read, date stamped and sorted by established categories for distribution.

• Reviews and researches returned mail to determine the reason(s)for its return and routes mail to the appropriate unit for action.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday

• Friday, 7:00a.m.-3:30 p.m. Subject to change to meet the needs of the agency.

Compressed/Flexible: Not Available

Telework: Yes, telework availabilty will be determined by the Regional Office.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant, 37337A,37329A

Relocation/Recruitment Incentives: Not Authorized.

Financial Disclosure Report: Not required.

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 05/07/2024.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-05 position you must have served 52 weeks at the GS-04 level.

• For a GS-06 position you must have served 52 weeks at the GS-05 level or higher.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education substitution as described below:

GS-05 Grade Level:

• Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Specialized experience must document basic clerical and customer service skills, and the ability to research and review available records/documents and piece together pertinent information from a variety of sources; OR

• Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:

• 4 years above high school; OR

• Combining Education & Experience: For GS-5 level positions, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Click here for more information.

GS-06 Grade Level:

• Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. In addition to having the experience met for the GS-5 level the specialized experience must reflect experience providing clerical and administrative support to an office, to include typing a variety of correspondence, greeting customers, and maintaining office files OR experience researching and reviewing available records/documents and piecing together pertinent information from a variety of sources.

• Education Substitution: No education for the GS-06.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: Work requires some physical exertion such as extended periods of standing, frequent bending, reaching or similar activities necessary to set up, operate, adjust and monitor operation of the equipment. The employee lifts a variety of moderately heavy materials and supplies such as mailbags or large quantities of paper stock.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Special Employment Consideration:

VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled veteran.I

f you are unable to apply online view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be rated on the following Competencies for this position:

• Customer Service

• Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services.

• Decisiveness

• Makes sound and well-informed decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, in order to accomplish organizational goals; causes change.

• Information Assurance

• Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.

• Reasoning

• Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

• Technology Application

• Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.