Program Support Assistant

Summary

This position is located at the Department of Veterans Affairs, Indianapolis Regional Office (RO), Fiduciary Hub. The Fiduciary Hub is responsible for direct customer service (through in-person and telephone contacts), fiduciary appointment, and fiduciary oversight for all Veterans, beneficiaries, and minors, within the Fiduciary Program.

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Overview

• Accepting applications

• Open & closing dates

06/17/2024 to 07/09/2024

• Salary

$44,521 - $57,879 per year

• Pay scale & grade

GS 6

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Location

6 vacancies in the following location:

• Indianapolis, IN

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Not Required

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

326-24-KP-12443060-BU

• Control number

796057200

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This vacancy announcement is open ONLY to current, Indianapolis, IN Veterans Benefits Administration (VBA) Regional Office employees; and current/former Veterans Benefits Administration (VBA) CTAP eligible employees.

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Duties

• Creates electronic files in an automated computer system and scans documents into Virtual VA System (VVA); assigns index numbers and verifies scanned image with index number to ensure accuracy.

• Conducts quality reviews and verifies record integrity by ensuring clarity and legibility of scanned documents.

• Cleans, and maintains scanners, ensuring correction of operation problems or equipment malfunction.

• Prepares various written correspondence (e.g. reports of contact, letters, responses to FOIA requests, etc.) and provides information for statistical and narrative reports.

• Receives, opens, reviews, and date stamps all incoming correspondence (claims and other miscellaneous mail); analyzes correspondence received and routes to the appropriate individual/location.

• Explains basic VA benefit programs and entitlement criteria to fiduciaries and custodians, including assisting with completion of application and forms, confirming accuracy and completeness, and routing forms appropriately.

• Develops straightforward evidence in conjunction with fiduciary claims and assists with the gathering of evidence for more complex cases.

• Utilizes and inputs information into various automate systems associated with Fiduciary Hub operations.

• Performs other duties, as assigned.

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Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job.

• Selectees are subject to a background/suitability investigation.

• Selective Service registration is required for males born after 12/31/1959.

• A probationary period may be required for employees and supervisors.

• Selected applicants will be required to complete an online onboarding process.

• Virtual: This is not a virtual position.

• Remote: This is not a remote position.

• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2024.

Specialized Experience: To qualify for the Program Support Assistant (Scanner), GS-0303-06 position, you must have at least one 1 year (52 weeks) of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal service. Specialized experience is defined as work that involves: Experience that has provided particular knowledge, skills, and abilities to successfully perform the duties of the position. The performance of a variety of complex professional, administrative, and technical assignments.

Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position you must have served 52 weeks at the GS-05 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-06 level.

Additional information

Work Schedule: Regular office hours; Monday- Friday 8:00am-4:30pm. Alternate work schedules may be available.

Title/PD#: Program Support Assistant GS - 6; PD# 41326A

Promotion Potential: This position is being recruited at the full performance level GS-06.

Physical Requirements: The work is mostly sedentary. However, there may be some walking, standing, and carrying of light items. The incumbent must be able to set up and tear down the VA computer equipment and transport this equipment securely between the official duty station to the alternate work sight as appropriate based on any established telework agreement. The incumbent would also be responsible for transporting the VA computer equipment to the Regional Office for all IT repairs that cannot be handled remotely.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled Veteran.

Career Transition Assistance Plan (CTAP): Provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about CTAP eligibility can be found here.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

This job opportunity announcement may be used to fill additional vacancies.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

• Analysis and Problem Solving: Applies the process of discovery that involves the diagnosis of a problem or issue, identification and gathering of relevant information, formulation and evaluation of alternative solutions or courses of action, and selection or recommendation of the preferred solution or course of action.

• Applies Technology to Tasks: Selects and understands procedures, machines, or tools that will produce the desired results; identifies or solves problems in machines, computers, or other technologies as they are related to performing tasks.

• Organizational Stewardship: Takes responsibility and initiative, sets and meets priorities, follows through on commitments, safeguards information, and organizes and uses time and resources to achieve desired results.

• Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.

• Customer Service: Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services.

If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.