Program Support Assistant

Summary

The Program Support Assistant position provides administrative support for the Nurse Managers, Community Living Centers (CLC) and the Geriatrics and Extended Care (GEC) Committee, and Erie V AMC Nursing Services. The incumbent manages all office activities and provide administrative/clerical support to the Nurse Managers of the CLCs GEC Committee, QAPI, unit-based committees and Pathways to Excellence (PTE) activities.

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Overview

• Accepting applications

• Open & closing dates

06/20/2024 to 06/27/2024

• Salary

$39,576 - $51,446 per year

• Pay scale & grade

GS 5

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Location

1 vacancy in the following location:

• Erie, PA 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CBSZ-12439086-24-MB

• Control number

796509900

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This job is open to

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

• Veterans

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

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Duties

Work Schedule: Monday - Friday 7:30am-4:00 pm

Position Description/PD#: Program Support Assistant/PD025980

Major Duties Include but not limited to:

• Coordinate the timely completion and submission of all action items due for the CLC and committees as noted.

• Coordinate and schedule interviews for job candidates for the CLC.

• Analyze data, compilation, collection, reports and provide program support and administrative assistance to the CLCs and GEC Committee. Resolve problems associated with the data analysis, administrative and clerical work of the office.

• Provide a complete range of program support which includes customer service coordination, scheduling appointments for the Geriatric Evaluation Management

• (GEM) clinic Managers through appropriate channels, data analysis, graphing, key control, and timekeeper duties for the CLCs.

• Maintain and manage completion of employee time cards.

• Serve as GEC Automated Data Processing Application Coordinator (ADP AC).

• Assist in collection, compilation and/or tracking of data and statistical information in support of the organization's GEC operations.

• Perform a basis analysis of the data and generates a variety of reports.

• Review documents, reports and ensure data entry is complete and accurate.

• Maintain automated system of GEC specific data to track items such as project progress reports, compliance strategies etc.

• Maintain a variety of files for administrative and professional activities including VA Central Office (V ACO) directives, local directives and policies, administrative and policy manuals, reports, Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Office of Inspector General (OIG), and the Long-Term Care Institute (LTCI).

• Perform work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of the organization.

• Perform a variety of administrative duties.

• Coordinate the timely completion of all meeting minutes and maintains tracking of approvals and committee minutes and agendas.

• Integrate several types of software to generate specific working documents and forms such as spread sheet, database, word processing, graphics and other similar products. Selects appropriate system, application and format. Prepare materials for publications such as pamphlets, forms, graphs, technical manuals or comparable items.

• Schedule appointments, coordinate meetings and/or schedule conferences for Managers.

Compressed/Flexible: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD025980

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

• Selective Service Registration is required for males born after 12/31/1959

• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/27/2024.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Maintains and manages completion of employee time cards,

• Uses software applications to draw information to prepare/assist in preparation of reports.

• Performs proficient clerical support, ensuring appropriate administrative processes are maintained;

• Provides general telephone and visitor referral services;

• Prepares, composes, or reviews correspondence prepared for the purpose of obtaining or supplying information;

. OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed 4 years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. This education was obtained in an accredited business, secretarial or technical school, junior college, college or university. Transcripts are required.

OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 60 semester hours (2 years) is creditable. If you qualify by a combination, your experience must be detailed in your resume and transcripts are required.

Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, or driving an automobile, etc. No specific physical demands are required to perform the work.

Work Environment: The work environment involves everyday risks or discomforts which require normal safety precautions typical or such places as offices, meeting and training rooms or other hospital areas. The work area is adequately lighted, heated and ventilated. May require occasional travel and may be to locations that may present as uncontrollable environments.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Communications

• Computer Skills

• Customer Service

• Self-Management

• Teamwork

USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.