Program Support Assistant

Summary

The PSA functions as the administrative contact for a client during any one visit to a SFVAHCS division. The PSA is the initial contact point for veteran/sharing agreement/CHAMPUS clients accessing the VA system for the first time, or re-accessing the system after an absence from VA Care.

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Overview

• Accepting applications

• Open & closing dates

05/01/2024 to 05/15/2024

This job will close when we have received 50 applications which may be sooner than the closing date. Learn more

• Salary

$54,914 - $71,390 per year

• Pay scale & grade

GS 6

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Location

1 vacancy in the following location:

• San Francisco, CA 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Not Required

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

CBSW-12399387-24-SEF

• Control number

789341300

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This job is open to

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

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Duties

Duties include but not limited to:

• Greets and receives applicants and determines his/her status in the VA system. In the case of a new patient, the incumbent must determine eligibility based on the correct application of current regulations, directives and CBA guidance governing entitlement to medical benefits.

• Reviewing all available documentation and data bases, such as, DD-214, VIS, etc.

• The incumbent is responsible for identifying critical facts and any special eligibility status such as, Service Connection, Combat Veteran, POW, Purple Heat, Agent Orange, etc.

• Verifies eligibility determinations thereby assuming responsibility in committing the United States Government to provide or deny care being requested.

• Advises the veteran of his/her eligibility status and enrollment Priority Group for VA Health Care, explaining his /her billing co-payment status, including how his/her private insurance may affect his/her VA billing co-payments.

• The incumbent also will advise the veteran if he/she is determined to be ineligible of their appeals rights and procedures in writing and assist them to submit a notice of disagreement.

• Incumbent carefully determines client's 3rd party health insurance benefits and enters accurate information in the DHCP system.

Work Schedule: MONDAY THROUGH FRIDAY 07:30AM - 04:00PM

Position Description Title/PD#: Program Support Assistant/PD08952S

Physical Requirements: The work requires some physical effort such as standing, walking, bending, or sitting. There are no special physical demands. The employee works in an office setting involving everyday risks or discomforts. Normal safety precautions are required.

This job will close when we have received 50 applications which may be sooner than the closing date.

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Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job

• Subject to a background/suitability investigation

• May serve a probationary period

• Selective Service Registration is required for males born after 12/31/1959

• A complete application package; Resume, Transcripts, etc.

• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Knowledge of medical terminology by the incumbent, due to the technical nature of language utilized by most providers, including physicians, the hospital as well as insurance carriers.

• Knowledge of proper English grammar, spelling and punctuation.

• Knowledge of the composition of the consolidated health record so as to recognize documentation of episodes of care.

• Knowledge of VA eligibility guidelines and procedures.

• Knowledge of laws governing release of information activities, Privacy and Freedom of Information Acts.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Your resume must include the following information for each job listed in order to be considered:

• Job title

• Duties (Be as detailed as possible.)

• Month & year start/end dates (e.g., June 2007 to April 2008)

• Full-time or part-time status (include hours worked per week)