Program Support Assistant

Summary

This Program Support Assistant position is being recruited for the VBA Central/Regional Office, Support Services Division (SSD), located in Roanoke, VA and Atlanta, GA. The incumbent will provide program, technical and administrative assistance to the SSD Chief and other subordinate management within the division.

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Overview

• Accepting applications

• Open & closing dates

06/26/2024 to 07/05/2024

• Salary

$44,117 - $60,609 per year

• Pay scale & grade

GS 6

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Locations

2 vacancies in the following locations:

• Atlanta, GA

• Roanoke, VA

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel

• You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

6

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

IMP-24-OCM-12453878-BU

• Control number

797451100

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This job is open to

• Internal to an agency

Current federal employees of this agency.

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

Clarification from the agency

This vacancy announcement is ONLY open to current facility employees of Atlanta, GA, Roanoke, VA, VBA Regional Offices, and CTAP eligible employees. Current, permanent employees are eligible to apply ONLY to the Regional Office where they are currently employed.

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Duties

• Maintains inventory control, ensures adequate supplies are maintained within the divisions to support continuous RO operations, oversees receipt and distribution of supply orders.

• Provides reproduction services for divisions through use of photocopy machine.

• Reproduces and makes initial distribution to divisions of regulations, circulars, forms, and other correspondence transmitted to the Publications Control Officer Mailbox.

• Sets up, operates, adjusts, maintains, and monitors the operation of single- or multiple function equipment typical of mail, duplicating and reproduction functions.

• Receives and processes all orders for forms and publications, to include maintaining inventory of forms and order forms.

• Collects and reports photocopy count data and mailroom count data for submission to appropriate entities.

• Processes all priority mail by routing to the appropriate action elements, inputs data for shipments, tracking shipments and costs, and ensuring responses with proper reporting.

• Executes control and preparation of reports by utilizing applicable computer programs.

• Operates office automation equipment for the preparation of correspondence and reports, receiving and transmittal of electronic mail, and applications used.

• Acts as liaison between Division Chief/1st Line Supervisors and other divisions' staff by providing guidance/assistance on procedures, and related matters for compliance.

• Executes processing of incoming/outgoing mail, ensuring it is properly opened, logged, read, date stamped and sorted by established categories for distribution.

• Reviews and researches returned mail to determine the reason(s) for its return and routes mail to the appropriate unit for action.

Work Schedule: Full-time, Monday through Friday

Compressed/Flexible: Available

Telework: Yes per Agency guidelines.

Position Description/PD#: Program Support Assistant; 37322-A (GS-06)

Relocation/Recruitment Incentives: Not authorized

Bargaining Unit Position: Yes

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Designated and/or random drug testing may be required

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/05/2024.The Office of Personnel Management's (OPM's) group qualification standards covering white collar occupations in the Federal competitive service can be found: Here Specialized Experience:

• GS-06 grade level: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-05) in the federal, state, local, private or other service that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position.

• Specialized experience for this position is defined as: (1) Preparing designated reports; (2) maintaining control of designated reports; (3) assisting in the management of mail processing to include priority mail, express mail, identifying suspicious packages, etc.; (4) ensuring adequate supplies are maintained to support continuous operations; (5) analyzes supply levels on a recurring basis to determine the rate of utilization; (6) advises when supply orders are required; (7) provides guidance and assistance on procedures, report requirements, deadlines and related matters to assure compliance with policies.

There is no for substitution of Education for the Specialized Experience at the Grade level of GS-06.Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address in their resumes the specialized experience needed for the position (as described in the job announcement) will not be referred for further consideration.If you are referred for consideration you will be rated on the following competencies (knowledge, skills and abilities) based on your application for this position:

• Customer Service

• Decisiveness

• Information Assurance

• Reasoning

• Technology Application

You may be asked to submit additional job related information, which may include responses to the knowledge, skills and abilities identified in the announcement; and/or completion of a work sample; and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or your further consideration for employment.After we receive application packages (including all required documents) and the vacancy announcement closes, we review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package does not support your questionnaire answers, we will adjust your rating accordingly.Your application will be evaluated using the category rating method based on your responses to the assessment questions and the documents you submit. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:

• Best Qualified Category

• Candidates who meet the minimum qualification requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

• Well Qualified Category

• Candidates who meet the minimum qualification requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.

• Qualified Category

• Candidates who meet the minimum qualifications requirements.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but are not limited to; responses to the knowledge, skills, and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.