Program Support Assistant

Summary

As a Program Support Assistant in the Support Services Division (SSD) of the Milwaukee Regional Office (RO) you will actively assist the supervisors and management of SSD in performing administrative work. Based on a sound knowledge of the organization and programs under the SSD's span of control, you will independently resolve problems associated with the administrative and operational functions of the SSD.

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Overview

• Accepting applications

• Open & closing dates

07/02/2024 to 07/10/2024

• Salary

$46,130 - $59,971 per year

• Pay scale & grade

GS 6

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Location

1 vacancy in the following location:

• Milwaukee, WI

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

330-24-12457411-AH-BU

• Control number

797900600

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This vacancy announcement is open ONLY to current, permanent career/career conditional employees of the Veterans Benefits Administration (VBA); current, permanent career/career conditional employees of the Milwaukee VBA Regional Office and displaced employees of the VBA currently residing within the local Milwaukee, WI commuting area who are CTAP eligible. *CTAP applicants must submit VBA issued displacement letter with application.

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Duties

• Inputs data for outgoing express mail shipments into a computer, which allows for computerized addressing of shipping labels, tracking of shipments, and accurate shipping costs.

• Maintains inventory control, ensures adequate supplies are maintained within the divisions to support continuous RO operations, oversees receipt and distribution of supply orders. Receives and processes all orders for forms and publications, to include maintaining inventory of forms and order forms.

• Responsible for providing timely and accurate processing of incoming and outgoing mail, as well as operating a variety of office equipment, such as high-speed printers, an x-ray machine, and mail processing machines to assist in the processing of mail and extended security of the office.

• Review and research returned mail to determine the reason(s) for its return and routes mail to the appropriate unit for action. Ensures public inquiries and staff mail is properly opened, logged, read, date stamped, and sorted by established categories for accurate distribution to staff.

• Executes control over priority mail by routing to the appropriate action elements and ensuring timely responses with proper reporting using the Report Log system.

• Executes control and preparation of internal reports, including monthly, quarterly, semiannual, and annual reports by utilizing applicable computer programs.

• Acts as liaison between Chief Support Services or Supervisory Support Services Specialist and other divisions and staff personnel by providing guidance and assistance on procedures, report requirements, deadlines, and related matters to assure compliance with Support Services policies.

• Provides reproduction services for Veterans' records, including those covered by the Privacy Act and Freedom of Information Act, by photocopy machine and/or microfiche printer. Reproduces and makes initial distribution to divisions of regulations, circulars, forms, and other correspondence transmitted to the Publications Control Officer (PCO) mailbox.

• Sets up, operates, adjusts, maintains, and monitors the operation of single- or multiple function equipment typical of a mail, duplicating and reproduction function, such as a high-speed printer and other printers, a scanner, copiers, an electronic date stamp machine, and mail meter machines. Operates office automation equipment for the preparation of correspondence and reports, receiving and transmittal of electronic mail, and applications used.

• Performs minor repair and maintains copiers within capabilities, utilizing knowledge of all printing/reproduction equipment used. Responsible for assembling monthly photocopy count data and mailroom count data (to include incoming / outgoing mail count, presort mail count, presort savings, delivery runs, etc.) for submission to appropriate entities.

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Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job

• Selectees are subject to a background/suitability investigation

• Selective Service registration is required for males born after 12/31/1959

Qualifications

Specialized Experience:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.

To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) Maintains controls of and prepares designated reports (2) Maintains control over priority mail, (3) Assists in the management of the unit mail management system to include diagnoses of equipment malfunctions, operating problems, and performs corrective adjustments; (4) Ensures adequate supplies are maintained within the division to support continuous RO operations; (5) Analyzes supply levels on a recurring basis to determine the rate of utilization, and advises the Support Services Specialist when supply orders are required; (6) Provides guidance and assistance on procedures, report requirements, deadlines, and related matters to assure compliance with Support Services policies.

Education

There is no educational substitution for the GS-6 level.

Additional information

Work Schedule: Regular office hours 7:30 AM- 4:00 PM; Alternate work schedules are available

Title/PD#: Program Support Assistant GS - 6; PD 37329A

Promotion Potential: None

Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-06 position you must have served 52 weeks at the GS-05 level.

To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Displaced federal employees: The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about ICTAP and CTAP eligibility can be found here.

Service credit for leave: Veterans Affairs offers creditable service for annual leave accrual for non-federal work experience to eligible employees. For more information about crediting experience for annual leave visit here.

This job opportunity announcement may be used to fill additional vacancies and other vacancies in the same series, grade, and location.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

• Knowledge Management: Knowledge of the value of collected information and the methods of sharing that information throughout an organization.

• Manages Resources:Selects, acquires, stores, and distributes resources such as materials, equipment, or money.

• Problem Solving: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgments.

• Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.