Program Support Assistant

Summary

The position is located at Member Services (MS), Resource Management (RM), Facilities and Logistics Division, Mail and Imaging Branch. The incumbent serves as the Lead Program Support Assistant (PSA) at the MS facility located in Atlanta, GA and provides support services program coordination and administrative support to the supervisor and lower level team members.

This is not a virtual/remote position. Selected candidate must report to duty location in Atlanta, GA.

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Overview

• Accepting applications

• Open & closing dates

07/03/2024 to 07/08/2024

• Salary

$51,807 - $67,351 per year

• Pay scale & grade

GS 7

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Location

1 vacancy in the following location:

• Atlanta, GA 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

25% or less - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Not Required

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CBZY-12445811-24-CMP

• Control number

798396300

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation. Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply

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Duties

Major duties include, but are not limited to:

Program Support Services

• Tracks Measures of Performance (MoP) and Measures of Effectiveness (MoE) through an operational quality metrics collection program

• Inputs and contributes to the required annual Mail Management Expenditure Report

• Oversees and participates in operations of all mailroom equipment

• Serves as point of contact for printing, publication, procurement, distribution, and maintenance of stock levels and those for in-house reproduction

• Ensures mailroom staff is trained on safe handling and use of equipment, staff practice safe lifting and good safety habits pertaining to their line of work

• Utilizes electronic data processing systems as integral parts of material control, record, and data communications

• Operates personal computers to perform records search, data input, and data corrections

Mail Processing and Management

• Serves as the Team Lead for the mailroom staff and provides support in all aspects of mail operations

• Provides support in the development of mailroom Internal Controls, identifies issues and problem areas with current internal controls and provides input to mailroom leadership for process improvements

• Processes incoming mail to ensure correspondence is delivered timely and accurately to the correct recipient(s)

• Ensures mailroom staff safeguards and secures all forms and each piece of correspondence by ensuing strict adherence to federal regulations and internal controls

• Coordinates the printing and reproduction of training and presentation material

• Serves as Alternate Contracting Officer Representative's for the Mail and Imaging Section(COR)

Scanning and Imaging

• Oversees and participates in MS imaging and scanning operations

• Ensures equipment is maintained and imaged documents are stored and destroyed per regulations

• Assures the quality and accuracy of work and is responsible for all quality, statistical and workload reports

Assistant to the Supervisor

• Serves as back up to the Mail and Imaging Supervisor in the operations of the Mail and Imaging Branch

• Monitors work of the team and provides input to the supervisor regarding organizational performance

• Resolves simple and informal complaints, referring more serious unresolved complaints to supervisor for resolution

• Monitors employees time and attendance by updating and maintaining VATAS (VA Time and Attendance System) and sublog entries

• Provides support and participates with interviews for vacant positions

• Creates routine process documents such as SOPs, JAs (Job Analysis) and other mail room policies

• Provides on-the-job training of new employees and conducts informal training to provide backup skills for use in cross training

• Conducts regular checks and spot checks of work of the team

Work Schedule: Monday through Friday, 8am-4:30pm

Compressed/Flexible: May be available at supervisors discretion

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD077460

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

• Selective Service Registration is required for males born after 12/31/1959

• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

• While portions of the work are sedentary, another portion requires prolonged standing, mobility, stooping, bending, and lifting of heavy packages, mail bags, and supply boxes up to 50 pounds

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/08/2024.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-06, in the normal line of progression for the occupation in the organization. Examples of specialized experience include: Providing support of mail operations, including incoming mail, mail distribution, and outgoing mail; Serving as a team lead in the work area (delegating tasks, coaching, mentoring, attending meetings in absence of supervisor, etc.); Effectively interacting with external and internal stakeholders; Conducting mailroom checks to ensure compliance with all federal regulations and internal controls; Operating different types of machines/equipment in the work area (mail, copy, scanning, etc.); Tracking and retrieving information; Creating routine process documents such as SOPs, job analysis and other polices/procedures

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one full year (at least 18 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as business administration or another related field.

OR,

• Combination: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Transcript must show name of student, credit hours/quarter hours earned, major, etc.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Accountability

• Attention to Detail

• Customer Service

• Decision Making

• Flexibility

• Integrity/Honesty

• Interpersonal Skills

• Learning

• Reading Comprehension

• Reasoning

• Self-Management

• Stress Tolerance

• Teamwork

USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.