Program Support Analyst

About NFF

Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.

NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.

We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.

About this Position / Responsibilities

NFF, Inc. is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of our Tech Enablement Program, including all aspects of developing and managing a Digital Services Training program and the IT Service Management (ITSM) knowledge database.

Requirements

• Manage Tech Enablement's Digital Services Training Calendar

• Support the development and roll-out of a Learning Management System for the Digital Services Training Program

• Setup course registrations

• Communicate with training facilitators

• Upload and update course content and materials

• Create and disseminate feedback surveys

• Produce reports on training statistics

• Manage training requests received through IT Service Management (ITSM) System and other various channels.

• Develop needs assessments to evaluate the organization's training needs

• Design activities or lessons to teach certain technical skills

• Create new and update/customize existing course materials

• Support facilitators to ensure all virtual courses are running smoothly

• Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)

• Manage the help article knowledge database on the end-user self-service portal

Qualifications

Skills

• Required 1+ years' experience with a strong attention to detail and quality control

• Required 1+ years' experience with excellent writing and communication skills with the ability to explain technical terms plainly

• Required 1+ years' experience designing training materials

• Required 1+ years' proven ability to problem-solve and multi-task in a fast-paced and flexible work environment

• Required 1+ years' experience with excellent customer service skills and ability to engage with people at all levels of a government environment

• Required 1+ years' experience independently managing day-to-day program tasks

• Required 1+ years' experience with Microsoft 365 tools and apps, in particular all aspects of working in Teams, SharePoint, and Microsoft Forms.

• Required 1+ years' experience with web-based learning platforms and modern educational techniques

NFF Disclosures

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account

• STD, LTD, Supplemental Life insurance and AD&D

• Comprehensive 401k plan

• Paid Time Off

• 10 paid holidays

NFF is an Equal Opportunity Employer.